Business Analyst III

The Business Analyst serves as a lead functional resource for the school’s Slate CRM environment and related communications workflows. This role independently manages complex user support, troubleshooting, campaign execution, reporting requests, process improvements, and selected system enhancements in support of enrollment and school communications objectives.

The Business Analyst owns assigned CRM projects and process improvement efforts from requirements gathering through testing, implementation, launch, and post-launch support. Working with limited oversight and in partnership with the Academic Analytics Manager, the position exercises independent judgment in resolving difficult system, data, and workflow issues; translates business needs into effective CRM configurations, workflows, reports, dashboards, and user practices; recommends and implements approved improvements; and provides guidance and training to users.