Auxiliar y aprendiz de Soporte Técnico

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GSB Solutions

Role overview

Qualifications

6 months - 1 year of experience
Experience reviewing operational logs or service records in ticket systems
Management of electronic signature tools (e.g. Adobe Sign)
Data analysis or report generation for follow-up

Responsibilities

Provide initial support and follow-up for end users experiencing hardware and software issues
Ensure proper communication between the engineer and the end user
Guarantee continuity and quality of support service

Key facts

Remote from: Mexico, North America, Latin America
Internships
Entry-level / graduate
Spanish

Hard skills

Other skills

Communication

About the company

GSB Solutions

IT Services & Consulting
SME
201–500

We provide you with the perfect partnership between human capital and technology, becoming an extension of your business that can work inside and outside of it, with the purpose of giving you quality and efficiency through the most recognized standards in the market. Currently we have presence throughout America, providing services focused on Technology and Telecommunications, always combined with human vision and the professionalism that characterizes us.

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Job description

Proporcionar soporte inicial, así como el seguimiento para los usuarios finales que experimentan problemas con hardware y software, asegurando la correcta comunicación entre el ingeniero y el usuario final, para garantizar la continuidad y calidad del servicio de soporte.

Lunes a Viernes, medio tiempo: 09:00 hrs a las 13:30 hrs (CDMX)

Experiencia: 6 meses - 1 año (Revisión de registros operativos o de servicios en sistemas de tickets; Gestión de herramientas de firmas electrónicas (ej. Adobe Sign); Análisis de datos operativos o emisión de reportes para seguimiento)