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Patient Access Operational Strategist (Exempt)

Role overview

Qualifications

  • High School diploma or equivalent required
  • At least 7 years of work experience in Patient Access related field
  • At least 2 years proven success as a Leader/Managerial Experience
  • Previous director level experience

Responsibilities

  • Collaborates with executive leaders and third-party vendors to create operational plans
  • Supports Mercy Patient Access with new acquisitions and overall success
  • Monitors technology trends to advance Mercy Patient Access
  • Strengthens relationships with technology executives to create support for the access team

Key facts

  • Remote from: United States
  • Full time
  • Senior (5-10 years)
  • English

Hard skills

Other skills

  • Leadership
  • Microsoft Excel
  • Relationship Building
  • Innovation
  • Collaboration
  • Creativity
  • Problem Solving

About the company

Mercy logo

Mercy

  • Hospitals & Health Systems
  • XLarge
  • 10,001+
Mercy, one of the 25 largest U.S. health systems, serves millions annually with nationally recognized quality care and one of the nation’s largest Accountable Care Organizations. Mercy is a highly integrated, multi-state health care system including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 3,400 Mercy Clinic physicians and advanced practitioners, as well as more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas.Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Visit MercyVirtual.netMercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic. Visit MercyTechnology.net.For information about Mercy's social media policy, please visit https://www.mercy.net/footer/website-terms-and-privacy/#social. Please note: many of the images and videos featured on our page were taken before the COVID-19 pandemic. Rest assured, we are following all necessary guidelines at this time, whether it's in photos and videos here, or in person at any of our Mercy facilities. For more information, visit Mercy.net/COVID19.

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Job description

Find your calling at Mercy!

• Collaborates with executive leaders, Mercy Patient Access leaders, providers/clinicians, and third-party vendors to create strategically customized operational plans that drive high value for Mercy.
• Supports Mercy Patient Access with new acquisitions, patient and caregiver satisfaction, and overall success for all regions within Mercy, reporting to the Executive Director of Patient Access.
• Thinks creatively and proactively monitors how technology trends can advance Mercy Patient Access and acts as a change agent to inspire and ideate innovative technologies to drive business strategy and customer priorities.
• Strengthens collaborative relationships with technology, innovation, and technology executives, creating an inclusive and supportive environment for the patient access team to be successful, following the Mercy Strategic Vision.

Position Details:

Minimum Qualifications:
Education: High School diploma or equivalent required.
Experience: 
•    At least 7 years of work experience in Patient Access related field.
•    At least 2 years proven success as a Leader/Managerial Experience.


Preferred Qualifications:

Experience: Previous director level experience.

Skills, Knowledge, Abilities:
•    Proven track record developing automation services and solutions (outside of staffing).
•    Ability to forge strong, long-lasting relationships with senior leaders and technology teams.
•    Ability to navigate systems and work effectively in Excel.
•    Ability to explain and present complex concepts in an easy-to-understand manner.
•    Solid technical background with understanding and/or hands-on experience in EPIC.

Physical Requirements:
•    Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis.                                                                                                                         
•    Position requires prolonged standing and walking each shift.                                                                                                                              
•    Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.   

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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