Our team is looking to bring on a Platform Engineer to support our R&D IT product group, contributing to a protocol design workstream situated within Clinical Development Platforms. This position plays a vital role in making clinical trial design and execution possible through the construction, upkeep, and ongoing evolution of a cloud-native software platform used by both internal teams and external partners for study design purposes. You'll be embedded in a cross-functional product team functioning under a BizDevOps model, working together with Product Leads, DevOps Engineers, Release Managers, Business Analysts, Quality Managers, Business Partners, and Product Owners Responsibilities Drive key technical design and architecture choices for the protocol design platform, keeping solutions consistent with cloud-native and engineering guidelines Take part in gathering business requirements and shaping design approaches together with business and IT stakeholders within the product team Handle delivery work spanning Design, Build, Test, and Deploy stages for scheduled releases as well as unplanned ones Build and sustain cloud-native, full-stack microservices applications that power study design processes within R&D Clinical Create and sustain REST API integrations linking the platform to upstream and downstream systems throughout the wider R&D ecosystem Push forward CI/CD pipeline rollout and refinement, keeping automated build, test, and deployment workflows dependable and compliant Keep the work product log updated, covering functional and integration configuration across the platform Keep configuration specification materials, SDLC documentation, knowledge base entries, and Confluence pages current and accurate Guarantee that system security measures and control processes stay implemented and current with GxP compliance standards Act as the go-to Subject Matter Expert (SME) for the platform, supporting IT and business partners across different regions and business units Tackle daily incidents and service requests, working to cut down incident volume and automate service tasks, while logging all incidents, requests, changes, and problems in ServiceNow Work with DevOps engineers to diagnose issues, track important metrics, and keep the platform running smoothly overall Team up with enterprise groups to address matters tied to infrastructure, storage, databases, cloud, network, and identity management Take an active role in service transitions whenever new applications or features get introduced to the platform, ensuring a stable handover to business-as-usual support Rely on JIRA to track requirements, tasks, validation and testing efforts, and go-live steps throughout release cycles Keep SLAs and customer satisfaction scores on track, stepping in proactively to drive improvements where needed Requirements At least 2 years of applicable experience building cloud-native applications Shown capability to steer technical design and architecture decisions, keeping outcomes aligned with recognized cloud-native and engineering benchmarks Background taking part in business requirement gathering and design conversations with both business and IT stakeholders Direct experience overseeing delivery work across Design, Build, Test, and Deploy phases for planned and unplanned releases alike Track record designing, constructing, and sustaining cloud-native, full-stack microservices applications Solid background creating and maintaining REST API integrations that connect platforms with upstream and downstream systems Practical experience building and enhancing CI/CD pipelines that support compliant, automated build, test, and deployment cycles Background keeping work product logs, configuration specs, SDLC documentation, knowledge base content, and Confluence pages up to date Familiarity with GxP compliance standards, along with experience putting system security and control measures in place accordingly Experience functioning as a Subject Matter Expert (SME), offering direction to IT and business partners spanning various regions and business segments Hands-on experience handling incidents and service requests, reducing incident frequency, automating related tasks, and logging activity in ServiceNow across incidents, requests, changes, and problems Experience working alongside DevOps engineers to troubleshoot problems, track critical metrics, and preserve overall platform stability Background partnering with enterprise teams to resolve challenges involving infrastructure, storage, databases, cloud, network, and identity management Experience contributing to service transitions tied to new applications or capabilities, ensuring a smooth, stable shift into business-as-usual support Working knowledge of JIRA for managing requirements, tasks, validation and testing, and go-live activities across releases Background maintaining SLAs and customer satisfaction metrics, with a demonstrated habit of proactively pursuing improvements Fluent English communication skills at a B2 level or higher
