We are seeking a Senior Platform Engineer to join our R&D IT product team and support a protocol design workstream within Clinical Development Platforms. This role is critical to enabling the design and execution of clinical trials by building, maintaining, and evolving a cloud-native software platform that supports study design activities across internal and external partners. You will be part of a cross-functional product team operating under a BizDevOps model, collaborating with Product Leads, DevOps Engineers, Release Managers, Business Analysts, Quality Managers, Business Partners, and Product Owners Responsibilities Lead technical design and architecture decisions for the protocol design platform, ensuring alignment with cloud-native and engineering standards Participate in business requirement gathering and design activities with business and IT stakeholders as part of the product team Carry out delivery activities across Design, Build, Test, and Deploy phases for both regular and ad-hoc releases Design, build, and maintain cloud-native, full-stack microservices applications supporting study design workflows in R&D Clinical Develop and maintain REST API-enabled integrations between the platform and upstream and downstream systems across the broader R&D ecosystem Drive CI/CD pipeline implementation and ongoing improvements, ensuring automated build, test, and deployment processes remain robust and compliant Maintain the work product log covering functional and integration configuration across the platform landscape Maintain configuration specification documentation, SDLC documentation, knowledge base articles, and Confluence pages Ensure all system security and control procedures are implemented and maintained in line with GxP compliance requirements Serve as Subject Matter Expert (SME) on the platform for IT and business partners across regions and business areas Resolve day-to-day incidents and service requests, working toward incident reduction and automation of service-related activities, while updating ServiceNow for all incidents, service requests, changes, and problems Troubleshoot issues alongside DevOps engineers, monitor key metrics, and maintain the overall health of the platform Collaborate with enterprise teams to resolve issues related to infrastructure, storage, databases, cloud, network, and identity management Actively participate in service transition when new applications or capabilities are introduced into the platform, ensuring stability during handover to business-as-usual support Use JIRA to manage requirements, tasks, validation and testing, and go-live activities during releases Maintain SLAs and customer satisfaction scores, taking proactive steps to improve them Requirements A minimum of 3 years of relevant experience in cloud-native application development Demonstrated ability to lead technical design and architecture decisions, ensuring solutions align with established cloud-native and engineering standards Experience participating in business requirement gathering and design discussions alongside business and IT stakeholders Hands-on experience managing delivery activities through Design, Build, Test, and Deploy phases for both scheduled and ad-hoc releases Proven experience designing, building, and maintaining cloud-native, full-stack microservices applications Strong background developing and maintaining REST API integrations connecting platforms with upstream and downstream systems Solid experience implementing and improving CI/CD pipelines to support automated, compliant build, test, and deployment processes Experience maintaining work product logs, configuration specification documentation, SDLC documentation, knowledge base articles, and Confluence pages Working knowledge of GxP compliance requirements and experience implementing system security and control procedures aligned with them Experience acting as a Subject Matter Expert (SME), providing guidance to IT and business partners across regions and business areas Practical experience resolving incidents and service requests, driving incident reduction, automating service-related tasks, and using ServiceNow to track incidents, requests, changes, and problems Experience troubleshooting issues in collaboration with DevOps engineers, including monitoring key metrics and maintaining overall platform health Background working with enterprise teams to resolve issues spanning infrastructure, storage, databases, cloud, network, and identity management Experience supporting service transitions when new applications or capabilities are introduced, ensuring stability during handover to business-as-usual support Proficiency using JIRA to manage requirements, tasks, validation and testing, and go-live activities throughout release cycles Experience maintaining SLAs and customer satisfaction metrics, with a track record of proactively driving improvements Fluent English communication skills at a B2 level or higher
