Care Management Associate

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Care Management Associate (CMA)

Join a team dedicated to improving healthcare outcomes and supporting providers through coordinated care.

Schedule: Monday – Friday 10:30 am to 7:00 pm Eastern Time Zone (No weekends or holidays but based on business needs)

We are seeking a detail-oriented and compassionate Care Management Associate (CMA) to support care management and healthcare coordination programs. In this role, you will work alongside nurses, medical directors, providers, and care teams to ensure members receive timely, appropriate, and cost-effective healthcare services.

Key Responsibilities

• Review and triage provider requests and member cases.
• Maintain accurate documentation.
• Communicate with healthcare providers, members, and internal teams to support quality care outcomes.
• Research and resolve case-related issues while ensuring compliance with regulatory and company standards.
• Provide administrative and customer support for operations.

Qualifications - REQUIRED

• Knowledge of basic medical terminology and healthcare concepts.
• Strong customer service and communication skills, including telephone support.
• Call Center experience is required
• Excellent organizational and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to work effectively in a collaborative, multidisciplinary environment.
• High School Diploma or equivalent required.

Qualifications - PREFERRED

• Experience in healthcare, care coordination, case management support, or a related field preferred.

Why Join Us?

• Make a meaningful impact on members' health and well-being.
• Collaborate with experienced healthcare professionals.
• Develop your skills in care management and healthcare operations.
• Work in a supportive, team-oriented environment focused on quality patient outcomes.

Apply today to help connect members with the care and resources they need to live healthier lives.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.