Customer Success Manager - Dammam

About MoonTech

MoonTech is an agentic AI company for creator commerce built for guaranteed conversions, not promises Operating as an autonomous closed-loop system, MoonTech replaces legacy platform tools and superficial metrics (like reach and impressions) with a crew of 7 specialized AI agents (Moon AI) that manage the full campaign lifecycle from client brief and creator matching to live execution, real-time ad optimization, and verified sales attribution

Role Overview

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

Responsibilities

Account Ownership & Relationships

• Own performance-driven accounts: manage performance and influencer marketing accounts focused on ROAS and commercial outcomes.

• Build strategic relationships: develop strong client relationships and align account strategies with business goals.

Performance Optimization & Growth

• Drive optimization: improve campaign performance, ROAS, and account efficiency.

• Lead retention and growth: develop growth plans, improve retention, and identify upselling opportunities.

Product & Cross-Functional Collaboration

• Translate client needs into solutions: partner with Product to turn client requirements into actionable inputs.

• Drive cross-functional alignment: coordinate with BI, Operations, Finance, Influencer, and Product.

• Improve workflows: identify process gaps and proactively drive improvements.

Analytics & Reporting

• Analyze performance: interpret dashboards, campaign data, and key performance metrics.

• Identify opportunities: spot performance gaps and translate insights into actionable recommendations.

Operational Excellence

• Own execution end-to-end: take accountability for account performance and client satisfaction.

• Operate independently: manage priorities, solve problems, and deliver results with minimal supervision.

Qualifications

• 5–7 years of total experience, including 3+ years in Account Management or Customer Success.

• Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments.

• A background in performance marketing, influencer marketing, affiliate, or agency + product environments.

• Experience with SaaS or tech platforms and cross-functional collaboration.

• Strong analytical skills and data literacy.

• Strong ownership, accountability, and ability to operate with minimal supervision.