Disability Associate Team Lead - Madison, WI

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Join Gainwell as a Disability Associate Team Lead supporting disability determination operations in Madison, Wisconsin. In this role, you will coordinate workflow, provide day-to-day guidance, conduct quality reviews, support staff training and procedural updates, and serve as a technical resource for disability case operations. This position requires strong judgment, communication, documentation, and analytical skills in a structured, highly regulated environment.

Your role in our mission

• Coordinate unit workflow and provide day-to-day guidance to Disability Associates and support staff.
• Conduct quality reviews of disability-related work and provide feedback to support accuracy, consistency, and compliance.
• Serve as a technical and program resource for associates, supervisors, customer service, reception, scanning, and other operational teams.
• Perform paraprofessional non-medical adjudication and case support activities, including review and analysis of disability decisions and related documentation.
• Support staff orientation and training while updating manuals, procedures, instructions, and other operational resources as processes change.

What we're looking for

• Experience using Microsoft Office programs such as Word and Excel to create and manage documents, spreadsheets, and related work products.
• Experience communicating verbally with internal and external customers, including answering questions, gathering information, and providing support by phone.
• Experience preparing clear written documentation, including emails, case notes, interoffice communications, or similar records.
• Experience providing customer service in a call center or phone-based environment.
• Experience with quality review, confidential or sensitive information, disability claims, state or federal policies, or procedural documentation is strongly preferred.

What you should expect in this role

• This position is based in Madison, Wisconsin, and candidates must reside in Wisconsin and be able to report to the Madison work location Monday through Friday, 8:00 a.m. - 4:30 p.m. CST.
• Work involving confidential and sensitive information, including disability, healthcare, government, and case-related records.
• Regular responsibility for reviewing the work of others, providing feedback, and supporting quality and operational consistency.
• Exposure to Social Security disability claims and the application of state and federal policies, procedures, and program requirements.
• Successful completion of a federal background investigation and Social Security Administration suitability determination is required for access to disability data, records, and systems.
• Opportunities for professional growth and skill development within the organization.Eligible employees may participate in Gainwell’s comprehensive benefits program, which includes medical, dental, vision, 401(k), paid time off, and other employee wellness and support programs.

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The pay range for this position is $41,900.00 - $59,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.