Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
ServiceMac is a subservicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
The Data Reconciliation Analyst will be responsible for the day-to-day reconciliation, validation, maintenance, and continuous improvement of data supporting ServiceMac's Regulatory team. This role focuses on coordinating with the respective teams to ensure the accuracy, completeness, and integrity of reporting through detailed data reconciliations, quality assurance reviews, root cause analysis and collaboration with multiple business and data teams. Qualified candidates will have a proven background performing data analysis, reconciliations, SQL reporting, AI tools and process improvement within a financial services or mortgage servicing environment.
What You'll Do
- Perform reconciliations between multiple internal systems, databases, regulatory reports and/or source documents to ensure the accuracy and completeness of regulatory reporting.
- Validate data supporting Mortgage Call Reports (MCR), NMLS reporting, state licensing reports, investor reporting and other reporting needs/requirements.
- Develop operational, reconciliation, management, and exception reports.
- Analyze and investigate data discrepancies, identify root causes, and coordinate corrective actions with business partners.
- Interpret regulatory reporting requirements and translate them into reconciliation and validation processes.
- Work closely with the business units they define the data requirements to fulfill requests and validate report results.
- Perform data quality assurance reviews, reconciliation testing, and validation procedures to ensure regulatory reports are complete, accurate, and submitted within required deadlines.
- Monitor recurring reconciliation exceptions and recommend process improvements, automation opportunities and enhanced data controls.
- Develop and maintain reconciliation procedures, desktop procedures, data dictionaries and supporting documentation.
- Assist in testing regulatory reporting changes and new reporting requirements.
- Support regulatory examinations, internal audits, client due diligence requests and management inquiries by providing reconciliation support and documentation.
- Utilize Microsoft Excel, Power BI, and other reporting tools to analyze large datasets, identify trends and develop management reporting.
- Maintain detailed documentation supporting reconciliation activities, issue resolution, and regulatory reporting controls.
- Coordinate responses to clients and/or third parties regarding reporting questions.
What You'll Bring
- Three to five years of recent experience performing data reconciliation, regulatory reporting, financial reporting, or data analysis in a banking, mortgage servicing, or financial services environment.
- Advanced proficiency with Microsoft Office Suite, including expert-level knowledge of Microsoft Excel (PivotTables, XLOOKUP, Power Query and advanced formulas).
- Experience reconciliation reports and analyzing large data sets.
- Proficiency in prompt engineering and utilizing generative AI tools like ChatGPT or Claude to streamline reporting and/or reconciliations.
- Demonstrated ability to research, analyze, and resolve complex data discrepancies.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Excellent verbal and written communication skills with the ability to effectively communicate with internal and external customers, peers, auditors, regulators, and management.
- Experience with Power BI, SharePoint, Power Automate, or other reporting and automation tools is preferred.
Pay Range: $16.07-$24.04 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
