Job description

Benefits Specialist

Role Description
Candidates are answering emails and making outbound calls to Edward Jones associates relating to health and welfare benefits, including medical (consumer-driven/high-deductible plans), dental, vision, spending accounts, including H.S.A, wellness program, life insurance, and disability. This includes answering questions from associates and family members about health/welfare benefits, serving as a liaison for difficult or sensitive claim issues, reporting reconciliation review, solving eligibility and claim issues, and notifying associates, internal stakeholders, and vendors of benefits status.

Skills Required Qualifications (Specific skills required for this role)

Strong computer skills are required, including MS Word/Excel/Outlook, Microsoft Edge, Windows Explorer, SharePoint, and Internal Software
Comfortable learning new information within a short period of time.
Strong service resolution skills
Ability to work well in a fast-paced, team-oriented environment
Preferred Qualifications (Desired but not required)
Software/Skills preferred: Service/call center background with high service focus
Experience with HCM systems, Microsoft programs, including Word, Excel, and Outlook. Call management tracking system and multiple vendor sites are used as well.
Previous service experience preferred, but not required
Benefits experience also preferred, but not required.
Strong written communication skills
Bachelor's degree in a business-related field preferred, but not required

Problem Solving

Recommends solutions and provides education to associates to create a better understanding of benefits

Experience

HS Diploma required, bachelor’s degree preferred,
Minimum 1 year in Human Resources or Minimum 1 year in a service-providing role required.

Benefits (employee contribution):

Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.

Benefits Specialist

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