Logo for ICONMA

Guidewire ClaimCenter Systems Integration Support Engineer – XML/SQL

ICONMA

Role overview

Qualifications

  • 12 years of experience
  • Strong production support experience
  • Application support experience across Guidewire ClaimCenter
  • Experience with SQL and XML

Responsibilities

  • Monitor and troubleshoot production integration failures
  • Perform root-cause analysis for production defects and data-processing failures
  • Collaborate with business, application, integration, and data teams
  • Provide production support for Claims Management applications and integrations

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Collaboration
  • Mentorship

About the company

ICONMA logo

ICONMA

Staffing & Recruiting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Our Client, an IT Services and Consultant company, is looking for a Guidewire ClaimCenter Systems Integration Support Engineer – XML/SQL for their Cincinnati, OH/Remote location.
 
Responsibilities:
  • Push Developer with strong production support and application support experience across Guidewire ClaimCenter, Sonic integrations, EDW, MarkLogic, Claims Data Mart (CDM), and Snowflake.
  • Responsible for monitoring and troubleshooting production integration failures, investigating Sonic and EDW validation errors, performing root-cause analysis, analyzing and remediating XML payloads, resolving data-quality issues, and validating successful downstream processing.
  • Collaborates with business, application, integration, and data teams to restore impacted processing, resolve defects, support deployments, and maintain production stability.
  • Provide production support for Claims Management applications and integrations, troubleshooting incidents involving ClaimCenter, Sonic, EDW, MarkLogic, CDM, and Snowflake.
  • Investigate Sonic production failures, EDW validation errors, failed messages, and transaction-processing issues using SQL Server Management Studio (SSMS).
  • Perform root-cause analysis (RCA) for production defects and data-processing failures by tracing transactions across source and downstream systems.
  • Research ClaimCenter claim, payment, reserve, check, exposure, and contact data to identify source-data and integration issues.
  • Analyze problematic XML payloads and XSLT transformations, identify validation or EBI-related issues, and perform payload corrections when remediation is required.
  • Build, test, validate, and regenerate XML payloads using SoapUI to reproduce issues and confirm fixes.
  • Use Beyond Compare and Notepad++ to compare payload versions, analyze XML/XSLT differences, and validate modifications.
  • Review Guidewire and integration code using IntelliJ IDEA to assist with defect investigation and troubleshooting.
  • Validate downstream processing across EDW, MarkLogic, Claims Data Mart (CDM), and Snowflake, including data-quality and source-to-target validation.
  • Support the production incident lifecycle, including issue investigation, defect identification, remediation, testing, validation, and coordination with relevant technical and business teams.
  • Assist with deployment and post-deployment validation, confirming that corrected transactions and messages are processed successfully through downstream systems.
  • Track production incidents and operational activities through ServiceNow, including incidents, knowledge articles, access requests, and troubleshooting procedures.
  • Maintain Excel-based operational trackers for Sonic errors, claims, Unique IDs, defects, remediation activities, testing results, and production issue status.
  • Collaborate through Microsoft Teams with business, application, integration, and data teams during incident investigation, defect resolution, testing, and deployments.
  • Create and maintain troubleshooting and production-support documentation and provide knowledge transfer and mentoring on Sonic error analysis and payload-remediation processes.
  • Leverage GitHub Copilot and Microsoft Copilot to accelerate SQL development, payload analysis, technical research, documentation, and troubleshooting activities.
 
Requirements:
  • Years of Experience: 12.00 Years of Experience
 
Why Should You Apply?

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

IT Support Engineer Related jobs

United States

Other jobs at ICONMA

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.