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IT Support Engineer | USA Only

Twenty5

Role overview

Qualifications

  • 2–5 Years of Experience
  • Familiarity with SAP Business Technology Platform
  • Knowledge of Java, ExtJS, and JavaScript
  • Experience with SAP HANA database

Responsibilities

  • Serve as the primary technical support point of contact for US-based clients during business hours
  • Diagnose and resolve issues related to the application, UI, backend, and database layers
  • Assist clients with installation, deployment, and configuration of the application on SAP BTP
  • Support Docker-based deployments and manage BTP-specific configurations

Key facts

  • Remote from: United States
  • Full time
  • IT Support Engineer
  • English

Hard skills

Other skills

  • Problem Solving
  • Communication
  • Teamwork
  • Curiosity

About the company

Twenty5 logo

Twenty5

Computer Software / SaaS

Twenty5 is an innovative software company that brings unique business value to project-centric businesses running on SAP. Serving companies in Aerospace & Defense, Professional Services, and Capital Projects, Twenty5’s tool harnesses advances in predictive analysis and AI to make pricing projects and cost estimating a more efficient, data-rich, and adaptable process. It is our mission is to empower businesses by optimizing their pricing and estimating systems, ultimately saving valuable time and increasing profitability. We are dedicated to delivering innovative software solutions that streamline workflows, enhance accuracy, and advance predictive analysis, allowing our clients to focus their time on what matters most – growing their business. By utilizing the project knowledge base and performance history, we foster an environment for our customers to be able to make informed decisions quickly and confidently as they build and send out project proposals.

Company details

Company typeStartup
IndustryComputer Software / SaaS
Company size11 - 50

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Job description

This is a remote position.

IT Support Engineer | USA



Location: USA

Type: (Remote / Hybrid)

Experience: 2–5 Years

Employment: Full-Time

Company Description

Twenty5 is an innovative software company specializing in bringing business value to project-centric industries, including Aerospace & Defense, Professional Services, and Capital Projects. By leveraging advances in predictive analysis and AI, Twenty5 optimizes pricing and cost estimation processes, making them more efficient and data-driven. By utilizing project knowledge and performance insights, we support businesses in delivering precise and effective project proposals with ease.


Role Description

We are looking for a motivated and technically strong Technical Support Engineer to join our US-based support team. Our product is a feature-rich enterprise application built on top of SAP Business Technology Platform (BTP) and Tomcat , running on Java, ExtJS, and JavaScript, with SAP HANA as the database backend. 


In this role, you will be responsible for supporting end users and enterprise clients during US business hours, diagnosing and resolving application and infrastructure issues, assisting with product installations and configuration, and collaborating closely with the engineering team to escalate and resolve complex technical issues. 


This is a hands-on technical support role — not a DevOps or development position. You will be expected to learn the product deeply, understand its architecture, and become the go-to expert for troubleshooting across the full stack. We value curiosity, initiative, and a willingness to grow your skillset as our product evolves. 


Key Responsibilities 


1. Product Support & Troubleshooting 

  • Serve as the primary technical support point of contact for US-based clients during business hours. 

  • Diagnose and resolve issues related to the application, including UI (ExtJS/JavaScript), backend (Java), and database (SAP HANA) layers. 

  • Triage incoming support tickets, reproduce issues in test environments, and drive resolution within SLA commitments. 

  • Analyze application and server logs to identify root causes of failures, performance bottlenecks, and configuration errors. 

  • Collaborate with the engineering and product teams to escalate bugs and complex technical issues with clear, detailed documentation. 


2. Application Installation & Configuration 

  • Assist clients and internal teams with installation, deployment, and configuration of the application on SAP BTP. 

  • Support Docker-based deployments, including troubleshooting container startup, networking, and runtime issues. 

  • Configure and validate SSO/SAML-based authentication integrations between the application and client identity providers. 

  • Manage and validate BTP-specific configurations such as destinations, service bindings, and environment variables. 

  • Execute Shell scripts for environment setup, log collection, and routine maintenance tasks. 


Salary: 60,000-72,000

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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