Product Manager - Enduser

Product Manager - Enduser 

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts.

As Product Manager, End-User Adoption at Bitwarden, you will contribute to the strategy and execution for how individuals and employees get started with Bitwarden and make it part of their daily routine across the browser extension, web, and desktop apps. You will be meticulous about the first-run and onboarding experience, autofill reliability, and the everyday vault workflows, such as searching, organizing, and filling, that determine whether someone keeps using the product. You will become an expert on Bitwarden persons, supporting both expert and novice users. You will partner with other PMs, Design, Engineering, QA, and GTM to build features that are simple, trustworthy, and work the way people expect, whether they are an individual or an employee rolling out a company-wide deployment. You will partner with Marketing, Support, and Customer Success on how product improvements turn into activation, retention, and fewer support requests. You will use qualitative customer feedback, usage analytics, and competitive benchmarking to inform roadmap decisions, thinking deeply about both the first-time user and the experienced power user.

RESPONSIBILITIES

• Own the roadmap for key user workflows in password manager, including onboarding, item creation, search and filtering, organization, and in-app guidance across all Bitwarden clients
• Drive improvements to autofill reliability and compatibility across websites, apps, and platforms, including how Bitwarden handles sites that are hard to fill
• Define how users organize and find their data at scale, balancing simplicity for new users with power for people managing thousands of items
• Model the relationship between early product experience and activation, retention, upgrade rates, and enterprise rollout success
• Define and monitor adoption metrics, such as time to first fill, import completion, weekly active use, and feature engagement by platform and customer segment
• Turn customer feedback from support tickets, community forums, and research into clear, prioritized product decisions
• Support Sales, Solutions Engineering, and Customer Success on how the everyday experience drives employee adoption in enterprise deployments
• Share performance metrics, roadmap updates, and wins with leadership and cross-functional partners
• Use AI tools to accelerate spec writing, competitive analysis, data modeling, and rapid prototyping

This is an all-remote team and we’re looking for someone located in the U.S. with no preference for time zone. We do not offer visa sponsorship at this time. 

WHAT YOU BRING TO BITWARDEN 

• 4+ years experience in product management 
• Experience in user research and user experience design
• Strong technical aptitude with a focus technical users and use cases
• Ability to translate complex security concepts into intuitive user experiences 
• Ability to have technical discussions with engineering, making architecture and technology tradeoffs 
• Extremely organized and able to make highly informed prioritization & trade-off decisions based on company goals and user needs
• Excellent written and verbal communication skills 
• A growth mindset and a desire to learn from others 
• Excitement and enthusiasm for open source and for better internet security 

WHAT TO EXPECT IN THE INTERVIEW PROCESS 

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages: 

• Interview with Director, Product Management 
• Interview with Chief Product Officer 
• Interview with Chief Technology Officer 
• Reference calls 

A FEW REASONS TO WORK WITH US 

Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.

In the United States, the starting base compensation range for this role is $150,000 - $160,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.