Program Delivery Manager

We are seeking a Program Delivery Manager to lead the end-to-end delivery of a global digital ecosystem modernization program, encompassing loyalty platforms, mobile commerce, and digital payment integrations. This high-visibility leadership role will drive a large-scale, multi-country digital transformation for a world-class brand, offering strong career growth opportunities within a global delivery organization. Responsibilities Direct end-to-end program delivery, manage project roadmaps, milestones, resource allocation, and cross-project dependencies across multiple regions and vendors Establish and maintain robust governance structures, executive reporting, and risk/issue management frameworks Act as the primary escalation point and trusted advisor for the client's executive stakeholders, steering committees, and leadership Champion Agile/SAFe governance practices to drive continuous improvement, velocity optimization, and engineering excellence across all squads Manage complex dependencies and conflicting priorities across multiple geographies, regulatory environments, and diverse technical stacks, including legacy POS integrations Navigate scope management and change control in a fast-paced, high-stakes global transformation program Align distributed multi-cultural teams to foster high collaboration, accountability, and transparent communication Oversee multi-geo, cross-functional delivery teams, including Nearshore/Offshore engineering, architecture, QA, design, and consulting, operating under Agile/SAFe frameworks Coordinate directly with product leaders and global stakeholders to ensure alignment on program goals and KPIs Ensure full realization of the projected business value and strategic KPIs within budget and timeline constraints Requirements 3+ years of experience in Large-Scale Program Management and Delivery Management, including Financial P&L control Expertise in Agile/SAFe frameworks at scale Familiarity with cloud architectures (AWS), enterprise integration patterns, and digital commerce platforms Understanding of software development lifecycles (SDLC) in retail or QSR (Quick Service Restaurants) environments Exceptional executive presence and stakeholder management skills Proven track record leading multi-vendor, multi-geo delivery teams across Nearshore/Offshore models Skills in managing complex program governance, executive reporting, and risk/issue management frameworks English proficiency at B2 level or higher