ServiceNow Platform Architect

We're looking for a ServiceNow Platform Architect to join our team in Spain in a remote working mode. In this client-facing role, you will partner with ServiceNow and its enterprise customers to lead architecture and design initiatives for large-scale ServiceNow implementations. You will act as a trusted advisor, translating complex business requirements into scalable technical solutions while driving modernization, workflow optimization and cloud-native best practices. This role requires deep architectural expertise, consulting experience and the ability to operate in fast-paced, high-impact environments for global organizations. Responsibilities Define and own enterprise-level architecture for ServiceNow platform implementations, ensuring scalability, governance and performance Lead workshops with customer stakeholders to understand business needs and convert them into actionable technical designs Drive the adoption of best practices for ServiceNow development, integration and workflow automation Apply AI capabilities within the platform to optimize operations, enhance automation and deliver tailored solutions Oversee technical delivery, ensuring alignment to enterprise architecture, security and compliance standards Collaborate with cross-functional teams, including developers, product owners and client program leads Participate in program governance forums, providing architectural input for steering decisions Act as a senior escalation point for resolving complex technical challenges and risks Create comprehensive design documentation and contribute to knowledge sharing across teams Requirements 12+ years of progressive experience within professional services, consulting or enterprise architecture roles Strong background in ServiceNow platform architecture with proven large-scale delivery expertise Experience leading complex programs involving workflow automation and digital transformation ServiceNow certifications in key workflows and/or Certified Technical Architect (CTA) or Certified Master Architect (CMA) Solid understanding of cloud application technologies, integrations and enterprise security compliance Demonstrated ability to independently execute programs, manage risk and drive resolution of complex issues Proficiency in leveraging AI for workflow optimization or tailored platform solutions Strong communication skills to engage diverse audiences, including technical and non-technical stakeholders Industry domain expertise in Technology, Media & Telecom (TMT) or System Integration Landscape (SIL) preferred Bachelor’s or advanced degree in Information Technology, Computer Science or a related field Nice to have Experience with multi-instance ServiceNow environments at enterprise scale Knowledge of advanced AI-enabled features for ServiceNow platform Familiarity with ITIL processes and enterprise service management best practices