Logo for CGS (Computer Generated Solutions)

Customer Service Representative

CGS (Computer Generated Solutions)

Role overview

Qualifications

  • Dispatch and/or Call Center experience, preferred
  • Must be able to communicate clearly and professionally, both verbally and in writing
  • Must have working knowledge of computers
  • Must be able to prioritize and communicate priorities effectively

Responsibilities

  • Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion
  • Create service tickets and route them to various service agencies
  • Act as liaison between clients and field technicians
  • Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services

Key facts

Hard skills

Other skills

  • Customer Service
  • Computer Literacy
  • Communication
  • Prioritization
  • Time Management

About the company

CGS (Computer Generated Solutions) logo

CGS (Computer Generated Solutions)

IT Services & IT Consulting

For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia.

Company details

IndustryIT Services & IT Consulting
Company size5,001-10,000

Links

Website LinkedIn See all jobs

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Job description

Full-Time REMOTE Position

Preferred locations: Texas, Georgia, Tennessee and North Carolina.     Job Description:
  • Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
  • Create service tickets and route them to various service agencies
  • Act as liaison between clients and field technicians
  • Respond service order requests via phone and email
  • Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function
  • Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.
  Qualifications:
  • Dispatch and/or Call Center experience, preferred
  • Must be able to communicate clearly and professionally, both verbally and in writing
  • Must have working knowledge of computers
  • Must be able to prioritize and communicate priorities effectively
  • Ability to handle multiple projects simultaneously and autonomously
  • Must be flexible to adjust to changes within the Company, either of procedural or organizational nature
You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.    

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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