Company Summary
RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.
At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.
Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.
Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.
Our Guiding Values
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.
Role Summary
The Director of Community Association Manager serves as a strategic leader overseeing community association operations, staff development, client retention, and regulatory compliance across a portfolio of properties throughout Central to Southern Florida. This role provides leadership and mentorship to association management teams, ensures high standards of financial and operational performance, and fosters strong relationships with boards, homeowners, and internal stakeholders to support effective community management and long-term client satisfaction.
This position is remote; however, candidate should live in the East coast region
Responsibilities
- Practice and adhere to the Guiding Principles of the company and ensure all calls / emails are responded to within 24 hours of receipt.
- Directly supervises CAMS & ACAMS and other association management support staff as appropriate.
- Provides specific assistance to CAMS, ACAMS, and Inspectors in trouble-shooting specific problems on properties where additional leadership and/or training are needed, or when Board/homeowner relationships are in jeopardy.
- Develops and leads with participatory involvement portfolio team meetings, all team meetings and individual manager touch-base meetings.
- Development of client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by supervisor.
- Reviews and approve all monthly Board of Directors packet prepared by staff for content and structure.
- Coordinates schedules and attends board and membership meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensure client retention.
- Reviews and approve all annual meeting packets for assigned CAMS prior to each meeting.
- Reviews any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.
- Reviews Company reports for trending and compliance items and responsible for attaining goals and adherence to Company standards of operation.
- Ensures that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective.
- Oversees projects involving all CAMS to ensure timely completion, including certain seasonal projects.
- Reviews income statements and variance reports for all properties on a monthly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes association cash flow, able to inform Board as to negative and or positive and provides recommendations.
- Proficient in Association budget preparation, review, and regulatory requirements. Reviews budgets before they are submitted to the Vice President and the Board for approval.
- Reviews Ciranet functions on a regular basis to ensure managers are utilizing properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists and documents updates.
- Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures.
- Proficient in delinquency and collections processes.
- Understanding of contract terms, renewal dates and implementation within book of business supervised.
- Possesses a thorough understanding of plats, ownership, and property rights.
- Understands the Board election process and ability to see portfolio clients through from start to finish.
- Understands the legislative process and able to educate clients on new laws.
- Provides oversight, on-boarding of new staff, and training to new managers as they work through required training and ensures training compliance.
- Acts as an onsite interim General Manager when a position is open as requested by leadership.
- Attend monthly Director, management and leadership meetings as appropriate.
- Conduct business at-all -times with the highest standards of personal, professional and ethical conduct.
- Responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein.
Disclaimer
This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.
