V108 - Bilingual Personal Injury Case Manager

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Job Description:

Join Job Duck as a Bilingual Personal Injury Case Manager and help clients feel informed, supported, and confident throughout their legal journey. In this role, you will serve as a trusted point of contact while coordinating medical records, insurance information, provider billing, and essential case documentation. Your consistent follow-up and accurate case management will help attorneys and paralegals move cases forward efficiently. This opportunity is ideal for an empathetic, organized professional who communicates confidently, takes initiative, and balances compassion with appropriate assertiveness. If you value proactive client service and want to grow within a collaborative legal environment, this role offers meaningful daily impact and long-term professional development.

• Monthly Compensation Range: $1,220 to $1,320 USD

Responsibilities include, but are not limited to:

• Take ownership of assigned follow-ups and complete responsibilities with minimal supervision

• Collaborate with attorneys, paralegals, and other team members to keep cases moving forward

• Escalate urgent concerns, case delays, or documentation issues to the appropriate legal team member

• Provide attorneys and paralegals with timely updates regarding case progress, documentation, coverage information, balances, and relevant findings

• Support post-intake file development by gathering and organizing required case information

• Assist with property damage coordination for auto accident cases when required

• Track outstanding balances after clients complete medical treatment

• Coordinate billing matters with medical providers to promote accurate and timely processing

• Track medical record requests and update internal case files with accurate status information

• Follow up persistently on outstanding medical records, bills, and incomplete documentation

• Request medical records, bills, and supporting documentation from medical providers and healthcare facilities

• Handle approximately 30 mixed inbound and outbound calls per day with clients, medical providers, healthcare facilities, and insurance representatives

• Adapt to evolving procedures and expanded responsibilities as the position grows

• Maintain proactive, empathetic, and professional communication while balancing compassion with appropriate assertiveness

• Document client, provider, and insurance communications accurately

• Prepare and send letters of representation

• Identify missing or incomplete documents and conduct timely follow-up with the appropriate parties

• Use RingCentral to manage professional communications with clients and external parties

• Maintain complete, organized, accurate, and confidential electronic case files

• Serve as the main point of contact for clients, provide timely case updates, and maintain consistent communication throughout the case lifecycle.

• Verify insurance coverage details and document findings within the appropriate internal systems

Requirements:

Additional Job Description 

• Full professional fluency in English and Spanish is required

• Prior experience in personal injury case management, legal support, insurance coordination, medical records management, or a related role is preferred

• Experience communicating with clients, medical providers, healthcare facilities, and insurance companies

• Ability to manage approximately 30 mixed inbound and outbound calls per day

• Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time

• The daily schedule includes a 30-minute lunch

• Experience requesting, tracking, and organizing medical records and related documentation

• Familiarity with insurance coverage verification, medical provider billing, and balance tracking

• Ability to maintain accurate, complete, and confidential electronic case files

• Comfortable supporting personal injury matters, including auto accident cases and property damage coordination

• Proficiency with RingCentral for client and provider communications

• Familiarity with legal case management systems, customer relationship management platforms, and electronic document management tools is preferred

• Reliable internet connection and a professional remote work environment

Required Skills  

• Bilingual English and Spanish communication

• Personal injury case management

• Client relationship management

• Medical records coordination

• Insurance coverage verification

• Medical provider communication

• Billing and balance tracking

• Property damage coordination

• Legal documentation management

• Case file organization

• Written and verbal communication

• Active listening

• Client-centered service

• Persistent follow-up

• Attention to detail

• Time management

• Task prioritization

• Critical thinking

• Problem solving

• Confidential information handling

• Cross-functional collaboration

• Professional phone etiquette

• Adaptability

• Accountability

• Reliability

• Transparency

• Trustworthiness

• Initiative

• Self-motivation

• Empathy

• Assertive communication

• Long-term commitment

• Continuous learning

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.