Tier 3 Scheduler

Tier 3 Patient Scheduling Specialist – Remote 

Precision Imaging Centers | Full-Time | Remote

Available Schedules

We are hiring for multiple full-time schedules:

• Monday–Friday | 11:30 AM – 8:00 PM
• Friday–Monday | 8:00 AM – 6:30 PM (4-day workweek)
• Monday–Friday | 10:00 AM – 6:30 PM
• Monday–Friday | 8:30 AM – 5:00 PM
• Monday–Friday | 7:00 AM – 5:30 PM

Position: Tier 3 Scheduler
Work Location: Remote – Work From Home
Reports To: Call Center Manager

Join Our Growing Team at Precision Imaging Centers!

Are you an experienced healthcare scheduling professional who thrives in a fast-paced environment and enjoys helping patients? Precision Imaging Centers is looking for motivated, detail-oriented Tier 3 Schedulers to join our growing remote Scheduling and Call Center team!

As a leading outpatient diagnostic imaging provider in Northeast Florida, Precision Imaging Centers is dedicated to delivering exceptional patient experiences through compassionate care, advanced technology, and outstanding service.

Our centers offer MRI, CT, Mammography, Ultrasound, and X-ray services in a welcoming, patient-focused environment.

This is an excellent opportunity to work from home while making a meaningful difference in patients' healthcare experiences!

What You'll Do

As a Tier 3 Patient Scheduling Specialist, you'll play an essential role in coordinating patient appointments, supporting referring providers, and ensuring an accurate, efficient, and positive scheduling experience.

Key Responsibilities:

• Handle inbound and outbound calls for general imaging, breast imaging, and auto/legal scheduling.
• Schedule diagnostic imaging appointments accurately across multiple locations.
• Demonstrate strong knowledge of breast imaging scheduling protocols and follow established guidelines from our Director of Breast Imaging.
• Review physician orders, patient demographics, and insurance information for accuracy and completeness.
• Collect and verify insurance and financial information according to established procedures.
• Clearly communicate exam preparation instructions, scheduling requirements, and appointment details to patients.
• Assist patients with questions regarding exam costs, billing, and financial responsibilities.
• Contact referring providers to clarify orders or obtain missing information when necessary.
• Respond promptly to patient text messages, scheduling emails, and other correspondence.
• Coordinate patient transportation through Uber Business for auto/legal appointments.
• Manage assigned scheduling worklists and follow-up recommendations using Ikonopedia.
• Provide call triage support and route messages to appropriate departments.
• Receive and process incoming faxes accurately and efficiently.
• Recognize complex scheduling situations and escalate concerns to appropriate team members or leadership.
• Maintain accuracy, professionalism, and exceptional customer service while managing multiple responsibilities.

Productivity & Performance Expectations

Our Scheduling Team is committed to providing timely, accurate, and compassionate patient service.

Team members are expected to:

• Schedule a minimum of 25 exams per day.
• Handle a minimum of 80 inbound/outbound calls daily.
• Answer incoming calls within 20 seconds.
• Respond to patient text messages within 3 minutes.
• Consistently meet established quality, accuracy, and productivity standards.

What We're Looking For

Required Qualifications:

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to multitask effectively in a high-volume scheduling environment.
• Strong problem-solving skills and the ability to follow detailed instructions.
• Ability to work independently, manage time effectively, and meet productivity expectations in a remote environment.
• Professional, compassionate, and patient-focused approach to customer service.

Preferred Qualifications:

• Previous healthcare appointment scheduling experience, particularly in diagnostic imaging or breast imaging.
• Familiarity with medical terminology and diagnostic imaging procedures.
• Experience reviewing physician orders and verifying insurance information.
• Knowledge of healthcare billing, insurance authorizations, and payer requirements.
• Experience working in a healthcare call center or high-volume patient scheduling environment.

Internal applicants must be meeting current performance expectations, including productivity, quality, and established KPIs.

Why You'll Love Working With Us

At Precision Imaging Centers, we believe exceptional patient care begins with exceptional employees. We offer a supportive team environment where your contributions are valued and your professional growth matters.

Our Full-Time Benefits Include:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Options
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Employee Imaging Discounts
• Career Development and Internal Advancement Opportunities
• Supportive Leadership and a Collaborative Team Culture
• Remote Work Opportunity

Physical Requirements

• Ability to sit for extended periods while working at a computer and handling telephone calls.
• Frequent use of a computer, keyboard, and telephone equipment.
• Occasional light physical activity, including standing, walking, bending, reaching, and light pushing or pulling.

Ready to Join Our Team?

If you're an experienced healthcare scheduling professional who enjoys helping people, solving problems, and delivering outstanding service, we'd love to hear from you!

Apply today and grow your career with Precision Imaging Centers!

Exceptional Clarity. Superior Care.

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to multitask effectively in a high-volume scheduling environment.
• Strong problem-solving skills and the ability to follow detailed instructions.
• Ability to work independently, manage time effectively, and meet productivity expectations in a remote environment.
• Professional, compassionate, and patient-focused approach to customer service.