Telecom Expense Project Manager

Clients hand over their telecom spend because they trust someone to manage it. That someone could be you! 

Unity Communications is seeking a Telecom Expense Project Manager to serve as the primary point of contact among clients, carriers, and our internal teams. You will own each project from scoping to closeout, keeping timelines tight, budgets in check, and savings on target. It is a role for someone who is organized, persistent, and comfortable speaking with client executives and carrier representatives alike. 

If you want your work to make a visible difference for every client you support, we’d love to hear from you. 

How You Spend Your Eight Hours

• Lead end-to-end Telecom Expense Management (TEM) projects, including scoping, planning, execution, and closeout

• Build and validate telecom inventories of circuits, lines, devices, and contracts against carrier invoices

• Audit invoices for rate errors, duplicate charges, unused services, and incorrect taxes or surcharges

• Manage billing disputes with carriers and track credit recovery to resolution

• Identify and execute cost reduction opportunities such as service disconnects, plan rightsizing, and carrier consolidation

• Support contract negotiations, requests for proposal (RFPs), and renewals to secure better pricing and terms

• Coordinate carrier transitions, site cutovers, and new service installations

• Implement and configure TEM platforms, approval workflows, and cost allocation structures

• Track savings against targets and deliver regular status, risk, and savings reports to clients and leadership

• Work with IT, finance, procurement, and carrier account teams to keep projects on schedule

• Document processes and build repeatable playbooks for future engagements

• Take on additional tasks and projects as business needs arise

What You Must Possess

• Three to five years of experience in telecom expense management, telecom procurement, IT project management, or a similar role

• Working knowledge of carrier billing, including voice, data, wireless, and circuit services

• Proven record of managing multiple projects and priorities with competing deadlines

• Strong Excel and data analysis skills

• Clear written and verbal communication skills for working with client executives and carrier representatives

• Flexible, can-do attitude and willingness to take on work outside your core responsibilities

• Legal authorization to work in the United States

• Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), or equivalent certification is a plus

• Hands-on experience with a TEM platform such as Tangoe, Calero, or similar is a plus

• Experience with carriers such as AT&T, Verizon, Lumen, and T-Mobile is a plus

• Background in a BPO, managed service provider, or telecom services environment is a plus

• Experience with contract review and vendor negotiation is a plus

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service 

• VL/SL credits upon regularization

• Friendly and supportive work culture

• Non-taxable allowances

• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Probationary, full-time position

• Remote work setup (must be based in the U.S.)

• Monday to Friday, Mountain Standard Time (MST); exact shift to be finalized

• Salary package: USD 70,000 annually

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.