Application Support Specialist (33147)

ExamWorks is seeking an Application Support Specialist to join the team!

This will be 100% remote Monday - Friday standard business hours, preferably EST or CST timezones. 

The Application Support Specialist is an active member of the Information Systems team, working closely with members from every department to ensure all staff and clients are experiencing positive results with our software and related systems. This position works as a liaison between the Service Desk, Programming Team, Customers, and Employees to effectively troubleshoot, investigate and resolve complex technical issues in the most efficient way possible.

ESSENTIAL JOB FUNCTIONS 

• Provide technical support to business users by investigating, validating and resolving reported issues.
• Manage deployment of integrated business systems including enterprise fax, transcription and dictation.
• Create end-user documentation and instructions for software solutions and maintain documentation as system changes dictate.
• Utilize internal software systems to provide support to our business units.
• Provide assistance as needed in migrating new acquisitions onto our software platform.
• Identify, analyze and document defects or inconsistencies in application functionality, user interface, output and performance.
• Perform basic application testing to help ensure quality software releases.
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction is achieved.
• Act as a liaison between business units, technology teams and support teams in order to aid project scope, manage budgets and ensure effective rollout and training of new technologies.
• Ensure and promote effective and efficient utilization of company resources.
• Participate in development of long range planning for new projects and programs.
• Maintain all standards of compliance.
• Provide advice, training and technical support for various projects as required.