Overview:
THE ROLE:
The Director, Digital Product Management, will lead the strategy, portfolio, delivery, and adoption of Herbalife’s AI-enabled digital products and enterprise integrations. This leader will convert emerging AI capabilities into secure, scalable, and measurable experiences that improve how employees, distributors, customers, and internal teams work.
The Director leads the AI product portfolio, including AI platform capabilities, conversational experiences, knowledge and search, workflow enablement, and integrations with priority enterprise systems. The role sets product direction, investment priorities, operating practices, and outcome measures—balancing innovation with security, privacy, responsible use, reliability, and business value.
Reporting to the Sr. Director, Digital Product Management, this role leads and develops Product Managers and partners closely with Engineering, Data, Architecture, UX, Security, Legal, Privacy, Compliance, and business stakeholders across a distributed organization.
HOW YOU’LL MAKE AN IMPACT
Lead AI Product Strategy and Portfolio Direction
- Define and lead the vision, strategy, multi-year roadmap, and investment priorities for AI products and integrations.
- Translate business goals, user needs, technical opportunities, and risk requirements into a prioritized portfolio of product outcomes.
- Identify, validate, and scale high-value AI use cases across employee, distributor, customer, and operational experiences.
- Establish product success measures spanning adoption, engagement, task completion, quality, customer or employee satisfaction, efficiency, and measurable business impact.
- Communicate strategy, tradeoffs, progress, risks, and results clearly to senior leaders and cross-functional partners.
Build and Scale AI-Enabled Experiences
- Lead the end-to-end product lifecycle, from discovery and product definition through experimentation, delivery, launch, adoption, measurement, and continuous improvement.
- Partner with Engineering, Data, and Architecture to guide scalable AI capabilities such as model access, orchestration, knowledge retrieval, search, workflow integrations, analytics, and observability.
- Define product requirements and evaluation standards for AI experiences, including accuracy, relevance, usability, safety, reliability, transparency, and appropriate human review.
- Ensure AI products are purposeful and user-centered, solving meaningful problems rather than introducing technology for its own sake.
- Create feedback loops and product telemetry that continually improve the quality and usefulness of AI experiences.
Establish Responsible AI Product Practices
- Embed responsible-AI principles throughout discovery, design, delivery, and operations.
- Partner with Security, Privacy, Legal, and Compliance to establish pragmatic product guardrails, including data handling, access controls, content safety, appropriate-use patterns, auditability, and issue escalation.
- Define when AI-generated outputs require human review, approval, or other safeguards before being relied upon in operational workflows.
- Balance rapid experimentation with appropriate product readiness, governance, and risk management.
Drive Enterprise Integrations and Cross-Functional Execution
- Own product direction for integrations between AI experiences and priority digital platforms, enterprise tools, knowledge sources, and business workflows.
- Align teams across a distributed environment on objectives, scope, sequencing, dependencies, and delivery readiness.
- Establish clear product operating rhythms for intake, prioritization, roadmap planning, stakeholder alignment, release readiness, and business-outcome reviews.
- Resolve complex product tradeoffs and unblock decisions across product, engineering, design, data, and business stakeholders.
- Build durable relationships with leaders across the company and influence outcomes without relying solely on direct authority.
Lead, Develop, and Scale the Product Team
- Lead, coach, and develop two Product Managers, setting clear ownership areas, objectives, and growth plans.
- Create a high-performing, remote-first team culture grounded in trust, accountability, customer insight, product craft, and data-informed decisions.
- Establish standards and reusable practices that strengthen AI product-management capability across the broader Digital organization.
- Support hiring, onboarding, performance management, and succession planning as the AI product portfolio and team evolve.
TEAM DYNAMICS:
You’ll join a product-led Digital organization focused on creating secure, practical AI-enabled products and integrations that help employees, independent entrepreneurs, and customers work more effectively around the world.
The team values clarity, collaboration, speed, responsible innovation, and measurable business impact over technology for technology’s sake. This role offers the opportunity to shape Herbalife’s AI product portfolio and operating model—pairing strong product strategy and execution with scalable, trusted, AI-enhanced ways of working.
SUPERVISORY RESPONSIBILITIES:
- A small team of product managers
Qualifications:
EXPERIENCE:
- 10+ years of experience in digital product management, product strategy, or a related discipline, with a record of leading complex, technology-enabled products.
- 3+ years of people leadership experience, including coaching and developing Product Managers or comparable product talent.
- Demonstrated ownership of product strategy and roadmaps across multiple products, platforms, or significant cross-functional initiatives.
- Experience bringing AI, machine-learning, generative AI, conversational, search, knowledge, automation, or data-driven products to market or enterprise adoption.
- Experience partnering with engineering teams on APIs, integrations, cloud platforms, data products, and enterprise systems.
- Strong fluency in product discovery, user research, analytics, experimentation, agile delivery, prioritization, and outcome measurement.
- Excellent written, verbal, and executive communication skills, including the ability to make complex technical topics accessible and actionable.
- Strong judgment in managing product risk, privacy, security, and responsible-AI considerations.
- Proven ability to lead effectively in a remote, distributed, and highly cross-functional environment.
PREFERRED QUALIFICATIONS:
- Experience leading enterprise AI platforms, internal AI assistants, knowledge/search experiences, or AI-enabled workflow products.
- Familiarity with AI product patterns such as retrieval-augmented generation, model evaluation, prompt and response design, AI quality measurement, and observability.
Education
- Bachelor’s degree or equivalent experience
US Benefits Statement:
Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.
