UX Designer – Sedgwick AI

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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PRIMARY PURPOSE OF THE ROLE: The UX AI Designer within the Transformation Office serves as a senior user experience and product design professional responsible for shaping intuitive, human-centered AI experiences that support large-scale business transformation. This role translates complex artificial intelligence capabilities, including Generative AI, agentic workflows, LLM-powered tools, and conversational interfaces, into accessible, effective, and scalable user experiences across enterprise systems, Lines of Business, and operational workflows.

Operating at the intersection of user experience design, product strategy, AI innovation, and business transformation, the UX AI Designer partners closely with AI architects, product owners, engineering teams, data teams, business stakeholders, and end users to design AI-enabled experiences that are practical, trustworthy, and aligned with business outcomes. This role plays a critical part in ensuring AI solutions are not only technically sound, but also usable, explainable, governed, and adopted effectively by colleagues and clients.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Leads the user experience strategy and design direction for AI-enabled products, tools, platforms, and workflows, ensuring solutions are intuitive, accessible, scalable, and aligned with enterprise transformation objectives.
• Designs user experiences for Generative AI platforms, conversational AI tools, agentic AI systems, copilots, chat-based interfaces, recommendation tools, and workflow automation solutions that support complex business processes.
• Partners with AI architects, engineers, product owners, business leaders, and end users to translate advanced AI capabilities into practical, user-centered designs that improve productivity, decision-making, and operational efficiency.
• Develops user journeys, personas, service blueprints, wireframes, prototypes, interaction models, and usability flows that define how colleagues and clients engage with AI-enabled solutions across systems and processes.
• Designs conversational and prompt-based experiences, including user prompts, interaction patterns, response flows, escalation paths, feedback loops, and human-in-the-loop review experiences.
• Applies human-centered design principles to ensure AI tools are transparent, explainable, trustworthy, and easy to adopt, with a strong focus on minimizing user friction and supporting responsible AI use.
• Conducts user research, stakeholder interviews, usability testing, journey mapping, and feedback sessions to identify user needs, pain points, adoption barriers, and opportunities for AI-driven process improvement.
• Collaborates with data, analytics, engineering, and platform teams to ensure AI experiences are informed by accurate data, appropriate context, sound design logic, and clear user expectations.
• Supports the design of enterprise AI governance experiences, including consent, disclosure, confidence indicators, explainability, exception handling, auditability, and user feedback mechanisms.
• Creates design standards, reusable interaction patterns, and UX best practices for enterprise AI solutions to promote consistency across AI products, platforms, and digital experiences.
• Partners with change management, communications, training, and business readiness teams to support user adoption, colleague enablement, and effective rollout of AI-enabled tools.
• Evaluates the effectiveness of AI experiences through qualitative and quantitative measures, including usability outcomes, adoption metrics, user satisfaction, task completion, productivity impact, and feedback trends.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Provides design guidance, coaching, and thought leadership to product teams, delivery teams, and business stakeholders on effective AI experience design.
• Contributes to the evolution of enterprise AI design standards, product strategy, tooling, and governance practices within the Transformation Office.
• Stays current on emerging AI design trends, human-AI interaction models, responsible AI practices, conversational design, and enterprise UX best practices.
• Supports cross-functional workshops, discovery sessions, design reviews, and stakeholder presentations related to AI-enabled transformation initiatives.
• Performs other duties as assigned.
• Travel as required.

QUALIFICATIONS

Bachelor’s degree in User Experience Design, Human-Computer Interaction, Product Design, Interaction Design, Cognitive Science, Psychology, Computer Science, Information Systems, or a related field from an accredited college or university required. Master’s degree in Human-Computer Interaction, Design Strategy, Human Factors, AI Interaction Design, or a related discipline preferred.

Experience

• Seven (7) years of related experience in user experience design, product design, digital experience strategy, or human-centered design, with at least three (3) years supporting AI-enabled products, enterprise platforms, digital transformation initiatives, conversational interfaces, automation tools, or complex workflow design required.
• Experience designing user experiences for Generative AI, conversational AI, copilots, workflow automation, decision-support tools, enterprise software, or data-driven platforms strongly preferred.
• Experience working in complex corporate environments with cross-functional teams, including product, engineering, data, analytics, security, risk, compliance, operations, and business leadership preferred.
• Equivalent combination of education and experience may be considered.

Skills & Knowledge

• Strong ability to translate complex AI, data, and technical concepts into clear, intuitive, and user-centered digital experiences.
• Advanced knowledge of UX design methods, including user research, journey mapping, service design, wireframing, prototyping, usability testing, accessibility, and design systems.
• Demonstrated understanding of human-AI interaction principles, including explainability, trust, transparency, user control, ethical AI use, feedback loops, and human-in-the-loop design.
• Experience designing conversational interfaces, chat-based experiences, prompt flows, AI-assisted workflows, decision-support experiences, or intelligent automation tools.
• Proficiency with design and collaboration tools such as Figma, FigJam, Miro, Adobe Creative Suite, or similar platforms.
• Strong understanding of product development lifecycles, agile delivery practices, enterprise technology environments, and cross-functional delivery models.
• Ability to partner effectively with AI architects, data scientists, software engineers, product owners, business stakeholders, and change management teams.
• Strong communication, facilitation, storytelling, and presentation skills, with the ability to influence stakeholders and clearly articulate design decisions.
• Ability to balance user needs, business objectives, technical feasibility, governance requirements, and operational constraints.
• Knowledge of accessibility standards and inclusive design principles.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.