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Legal Intake Specialist (Philippines)

Staff Outsource Solutions

Role overview

Qualifications

  • Excellent English communication skills with a neutral accent
  • Previous experience in intake, customer service, or call handling preferred
  • Familiarity with SSDI is an advantage
  • Spanish proficiency is a plus but not required

Responsibilities

  • Handle inbound SSDI inquiries and conduct initial client intake
  • Gather and accurately document caller information
  • Assess potential client eligibility based on intake guidelines
  • Maintain professionalism and confidentiality when handling sensitive information

Key facts

Hard skills

Other skills

  • Communication
  • Customer Service
  • Professionalism
  • Client Confidentiality
  • Empathy

About the company

Staff Outsource Solutions logo

Staff Outsource Solutions

Outsourcing & Offshoring

We are a U.S. based staffing company specializing in offshore talent. Though we can help you find a skilled General Virtual Assistant, we are particularly good at finding talent with specialized skills in fields such as medical, legal, engineering, technical, real estate, marketing, etc. We also can provide bi-lingual talent speaking English in addition to Spanish, Tagalog, Hindi, French, Mandarin, Portuguese, Russian or other languages. We can provide staff on a temporary, permanent or project basis. You will find our rates to be typically about 1/2 to 1/3 of the cost of hiring locally. We source talent in the Philippines, India and throughout Latin America.

Company details

Company typeScaleup
IndustryOutsourcing & Offshoring
Company size51 - 200

Links

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Job description

This is a remote position.

Job Overview:


We are looking for an Intake Specialist to handle inbound calls related to Social Security Disability Insurance (SSDI). The ideal candidate should have excellent communication skills, a neutral English accent, and the ability to assist callers professionally and empathetically.

Key Responsibilities:

  • Handle inbound SSDI inquiries and conduct initial client intake.

  • Gather and accurately document caller information.

  • Assess potential client eligibility based on intake guidelines.

  • Maintain professionalism and confidentiality when handling sensitive information.



Requirements

Qualifications:

  • Excellent English communication skills with a neutral accent.

  • Previous experience in intake, customer service, or call handling preferred.

  • Familiarity with SSDI is an advantage.

  • Spanish proficiency is a plus but not required.

  • Must be willing to work from 6:00pm - 2:00am Central Time 



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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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