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Analista de Suporte Técnico (Lívia)

Role overview

Responsibilities

  • Acompanhar o cliente nas atividades de instalação do produto e 1º uso
  • Interface com as áreas relacionadas a fim de suportar o cliente ate que ele possa fazer uso do produto
  • Fazer follow ups diários junto a clientes e áreas solucionadoras
  • Relatar possíveis problemas encontrados na etapa de onboarding ou de atendimento do cliente

Key facts

Hard skills

Other skills

  • Problem Reporting
  • Communication
  • Social Skills

About the company

Novatos AI logo

Novatos AI

  • Software / SaaS
  • TPE
  • 2–10
Novatos AI builds practical AI systems that help businesses automate repetitive work, improve customer experiences, and operate more efficiently. We design and implement: AI Automation • AI Voice Agents • AI Chatbots • AI-Powered Websites • Custom AI Solutions From customer support, lead management, and appointment booking to internal workflows and business process automation, we connect AI with the tools and systems businesses already use. Our solutions can integrate LLMs, n8n, APIs, webhooks, CRMs, calendars, messaging platforms, databases, and other business tools to create end-to-end AI workflows. We work with businesses across Pakistan, the Canada, and the US, helping them identify repetitive processes, improve how they interact with customers, and turn manual workflows into scalable systems. Have a process that could work better with AI? Let's build it.

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Job description

  • Acompanhar o cliente nas atividades de instalação do produto e 1º uso
  • Interface com as áreas relacionadas a fim de suportar o cliente ate que ele possa fazer uso do produto
  • Fazer follow ups diários junto a clientes e áreas solucionadoras;
  • Relatar possíveis problemas encontrados na etapa de onboarding ou de atendimento do cliente

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