Software Engineer IV (Hybrid/Remote)

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Description

Job Purpose: 
This position is responsible for specifying, designing, coding, debugging software solutions to meet the company business objectives. This is also a People Leader role.   The Technical Lead must be able to work within established development standards and methods utilizing appropriate programming languages, tools and systems. This role requires the ability to develops large and/or complex solutions that require analysis and research, works on multiple projects as a project leader or as a technical subject matter expert on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. This individual maybe required to work closely with customers, business analysts and team members to understand business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and technology strategies and comply with the organization’s architectural standards. The Technical Manager is involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting applications software that is delivered on time and within budget and makes recommendations towards the development of new code or reuse of existing code. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

The Technical Lead is also responsible for providing technical guidance and management assistance to the product managers by coaching and mentoring other team members and enforcing coding\product development best practices required\agreed to within Compliance Systems. This role is intended to be the “hub” of technical knowledge within the team and is responsible for collaborating and communicating with other Technical Leads.  This individual will supervise other team members and provide direction to ongoing development work in collaboration with other Technical Leads to ensure dependencies are identified. The individual in this role will ensure members of the product team (product specialist, IVL, BA\QC) are educated and understand impact of technical changes applied\added to product components.

Job Responsibilities: 

• Understand the programming languages, software development frameworks and IDE's and demonstrate proficiency in their proper and effective use to create and support high quality industry leading software within Compliance Systems' development environment and product architecture.
  • Demonstrate ability to design, develop and support object-oriented software features, desktop applications, and web-based applications and full installation package including technical documentation and associated unit tests.
  • Demonstrate ability to develop and review functional specifications that include a feature or complete application and set of user interface interactions or workflows.
  • Demonstrate ability to proactively define and deliver the set of tasks and associated milestones for an assigned project and manage the planning, risk identification and mitigation, proactive reporting and updates.
  • Demonstrate ability to profile the performance of a feature or algorithm and make necessary improvements including updates to unit tests.
  • Demonstrate ability to understand a business problem and conduct research to find an optimum and affordable solution, design and implement the solution or algorithm and accompanying unit tests.
  • Demonstrate ability to develop software applications that are scalable and designed to be deployed as a web based multi-tenant or single-tenant software service or desktop application.
  • Demonstrate understanding and show proficiency in measuring product performance, operational metrics and formulating improvements (document them in the requirements repository) and communicating findings in a concise manner.
• Understand the correct use of Relational Databases, API's, SDK's, Source Code and Version Control and Software Deployment Methods. Demonstrate proficiency in interfacing and use of these systems to create and support high quality industry leading software within Compliance Systems' development environment and product architecture.
  • Demonstrate ability to develop interfaces with API's or SDK's using a functional specification that has already been completed.
  • Demonstrate ability to develop functional specifications associated with an interface to an API or SDK.
  • Demonstrate ability to conduct API and SDK related specification reviews and code reviews and recommend improvements that are consistent with the overall product and technical architecture.
  • Demonstrate ability to interface to a relational database application along with unit tests and documentation using a functional specification that includes a normalized design of the tables.
• Demonstrate proficiency in correctly utilizing and appropriately applying software design, development and testing methodologies within Compliance Systems' SDLC.
  • Understand and demonstrate ability to deliver a large feature or complete application using TDD.
  • Understand and demonstrate ability to deliver software for an assigned Compliance Systems application using an agile development methodology or a classic waterfall process as suited to the development and business need in a predictable and repeatable manner.
  • Demonstrate ability to pro-actively and clearly define the risks in a given functional specification. A risk constitutes any implementation or solution level unknowns, performance that may not meet requirements, code which needs to be re-used but in an unstable sate and needing re-factoring or R&D that needs to be done to solve any open problems.
  • Demonstrate ability to propose options to remove risk or mitigate them in a proactive manner.
  • Demonstrate ability to perform software development for each of the steps in the Compliance Systems SDLC in a predictable manner that clearly identifies and mitigates technical risk proactively and manages the delivery of milestones in a collaborative and transparent manner.

• Support Compliance Systems software products at business partners in production in coordination with product managers, client services, sales and business development.
  • Contribute to the partner support process by providing timely response and resolution to partner software issues (within SLA) coming through client services or directly via partners.
  • Work closely with the client services team, document development and software teams to coordinate release distribution.
  • Successfully support the product by:
  • Providing first level of production-support (including second and third level as experience increases) for partner software-product-issues.
  • Understanding the context of product issues in the field to determine and implement appropriate resolution.
  • Responding quickly and professionally to all correspondence from both internal and external stakeholders.
  • Ensure that all communications address understanding of the issue; what the resolution is; how the decision will or will not impact the product; and any applicable time frames.
• Understand and demonstrate proficiency in the proper design, implementation and support of the data, business logic and user interface architecture models that meet the market and technical requirements and specifications.
  • Demonstrate ability to provide high level consultative guidance based on architectural best practices, design principles and design patterns.
  • Demonstrate ability to design, implement and test platforms and applications that may have an associated canonical transactional data model and a persistent data model that are based on a single partner (compared to multiple partners) meeting specified market requirements.
• Understand and demonstrate proficiency in the proper architectural design, implementation and support of relational database systems, frameworks for user interfaces and deployment models based on specified market requirements.
  • Demonstrate ability to design, implement and support relational database systems across assigned Compliance Systems product platforms taking advantage of collapsing the needs of different applications into a single schema as seen fit.
  • Demonstrate ability to design and implement decoupled modules to increase performance and encapsulate domain specific complexity across assigned Compliance Systems product platforms.
• Ensure effective communication and collaboration within assigned product team and across organization specific to ongoing development\technical work
  • On a regular and frequent basis, proactively aligns with other tech leads to ensure visibility into each team's initiatives and workload.
  • Engages other Technical XX Manager on matters impacting other teams
• Triage and provide direction and management to technical issues and\or tasks assigned to the team
  • Point-of-entry and facilitator for technical issues, tasks, or projects that arise from other areas of the organization (ART, integrations, etc.)
  • Escalate technical issues to respective SRGs and\or management to get appropriate prioritization and resource allocation
• Technical advocate to management
  • Collaborate with tech leads/other lines of business to help drive change that benefits the entire organization, including taking a lead role in SRGs
  • Lead/interact with certain SRGs, make corresponding decisions/ recommendations arising from SRGs, and arrange knowledge from SRGs to be freely transferred to product managers, other team members and others in the organization
• Assist in tactical management of product development tasks for assigned product team
  • Lead team members by fostering an environment where team members enjoy coming to work and feel good about career development opportunities and supported in day-to-day activities; assess team member strengths and organize roles accordingly
  • Provide scoping estimates for development work; assist in planning development roadmap coordinate and facilitate weekly release candidates for deployment and participate (provide technical advice/recommendations) in Go / No Go Meetings for software releases
  • Provide management and leadership, including but not limited to on-boarding/training new hire, goal setting, personnel development planning and coaching/mentoring of technical team members as needed.
  • Establish onboarding plan for new technical team members and ensure that this plan is completed/executed according to plan.
  • Teach and enforce best practice defined by SRGs
  • Lead and\or participate in knowledge exchange or knowledge sharing within assigned team and across teams as needed.
  • Regularly provide feedback and\or assess technical skills and understanding of technical team members
  • Define personnel development goals as it relates to technical skill and knowledge
  • Monitor the technical team members' performance and supply chain metrics.
  • Establish a coaching or corrective action plan for any technical team member whose performance is below target/expectation.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor's degree from an accredited college/university. 
• Generally, eight or more years of functional work experience
• Has strong coaching and mentoring abilities.
• Provides application software development services or technical support typically in a defined project.
• Develops program logic for new applications or analyzes and modifies logic in existing applications.
• Codes, tests, debugs, documents, implements and maintains software applications.
• Maintains, tests and integrates application components.
• Ensures that system improvements are successfully implemented.
• Demonstrates an understanding of Compliance Systems software and the financial services industry.
• Analyzes requirements and translates business requirements into product designs.
• Writes technical specifications and other forms of documentation.
• Suggests technical alternatives and improves/streamlines processes and systems.
• Completes project assignments and special projects commensurate with job expectations.
• Conducts planning, analysis and forecasting activities to plan projects and tasks.
• May provide leadership and/or guidance to other technical professionals.
• Strong communications skills both verbal and written.
• Strong Project Management skills.
• The ability to work as part of integrated teams.
• The ability to follow-up with and manages details.
• Strong understanding of current technology issues and trends in the business unit industry.
• Strong understanding of Compliance Systems technical products.
• Detail knowledge of the business unit industry.
• The ability to communicate and sell concepts to multiple levels (Senior Management, Sales, Operation, Technical).
• Strong understanding of core business issues.
• The ability to develop long term close working relationship based on trust and respect.
• Familiarity with C#, JavaScript, XML, XSLT, XPATH, SQL, and related applications. 
• Familiarity with AWS cloud services a plus.
• Object oriented design methodologies.
• Understanding of software development design patterns.

#LI-LT

If you’re ready to help make a difference, apply today.  A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool.  This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward.  Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.