Performance Management Lead/VCS Lead

The Opportunity:
CACI is seeking a Performance Management Lead who will also oversee the Vendor Contractor Support (VCS) team. This position serves as a core functional leader within the VCS team on a large DHS IT Support Program. The position is responsible for the overall operational governance, financial tracking, and performance tracking to ensure the contract seamlessly achieves its service level agreements, objectives, and quality levels across 13 task areas. Additionally this position serves as the lead of the VCS team that supports the contract-level management ensuring a cohesive, data-driven discipline is followed. 

Responsablities:
The Performance Management Lead operates as the central operational driver for contract governance, builds ServiceNow and PowerBI dashboards, leads VCS analyst personnel, and maintains rigorous performance surveillance. Additionally:
•            Lead Vendor Contract Support (VCS) overseeing all management, resourcing, scheduling, reporting, forecasting, corrective actions, and deliverables to ensure efficient and effective execution of the contract and outstanding customer satisfaction.
•            Own performance management across the contract: monitor all performance goals and SLIs/SLOs/AQLs defined in the PWS and Service Level Register (SLR), ensure accurate tracking and reporting, and drive corrective actions to maintain or exceed required performance thresholds.
•            Develop, submit, and attend the monthly Program Management Review (PMR), providing briefing slides no later than 24 hours prior to the PMR, including SLO/AQL and cumulative status reports and a financial breakdown of monthly invoice amounts by PWS task, and providing PMR meeting minutes within 3 business days.
•            Assist with the development of all required financial performance deliverables by their due dates, including Monthly Incurred Cost Financial Report, Upcoming Month Projected Cost Financial Report, Summary ODC (including travel) Reports, and Summary Financial Report, ensuring accuracy and alignment with invoices.
•            Support and oversee accurate, timely monthly invoice submission (FFP and T&M), including travel receipts, by the 2nd Tuesday of each month for the previous month, ensuring consistency with contract terms and performance data.
•            Develop and implement procedures and metrics to monitor technical, cost, quality, and schedule performance; use these metrics to detect and predict deviations from planned or required performance in time to initiate corrective actions.
•            Manage and report on activities and dependencies related to OCIO projects, including development, integration, testing, fielding, training, schedule slippage, and updates, and provide project status against key performance indicators (scope, schedule, quality, resources, cost).
•            Monitor staffing performance across CLINs, including fill rate performance against PRS #1 and related staffing objectives, advise the GPM on vacancies and skill levels, and ensure submission of weekly Vacancy Reports and complete monthly Staffing Reports by specified deadlines.
•            Track and report project and contract level risks and issues, including likelihood, impact, and mitigation activities, and ensure they are reflected in PMR materials and Monthly Status Reports in accordance with PWS risk management requirements.
•            Manage the creation and maintenance of core program/project management documents (OBS, WBS, Program/Project Management Plans, Risk Management Plans, SOWs/tasks/schedules, responsibility matrix) that underpin performance management.
•            Coordinate with task leads (Service Desk, ITFO, Operations Infrastructure Deployment, Financial/Travel Tier II, Hardware Warranty, optional AI and Surge) to collect, validate, and integrate operational metrics, staffing data, and financials into consolidated performance reports and dashboards.

 

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.