Field Service Technician II - Minneapolis, MN

Powering Critical Infrastructure: Deliver Expert Service for Mission-Critical Power Systems with MEPPI!

MEPPI's Service Center Division (SCD) is seeking an experienced and technically skilled Field Service Technician to perform service support activities, troubleshoot, and repair single and three-phase uninterruptible power supplies and peripherals for internal and external customers. In this role, you'll provide on-site customer service, technical support, emergency field service, and advanced troubleshooting while helping customers maintain reliable power quality and energy storage systems.

What You'll Do

Deliver Expert Field Service

• Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenance, field modification, and testing.
• Identify, evaluate, and repair routine product failures while escalating non-routine product failures to the Supervisor.
• Troubleshoot malfunctions to a board level in a UPS system with minimal guidance.

Be the Customer Connection

• Provide technical support to internal and external customers, including third-party service organizations and end users.
• Schedule technical sales or service support for customers, including emergency service calls.
• Recommend service product offerings to customers based on customer preferences and the long-term maintenance of their capital investment, such as battery upgrades.

Inspect & Evaluate Equipment

• Inspect, test, and document failed products, components, and systems prior to their return to the factory to determine defects and/or operational status.
• Work with other MEPPI departments to determine product solutions for improved performance and protection.

Provide Emergency & On-Call Support

• Schedule and provide emergency technical support and field service on an on-call basis.
• Attend daily project meetings as required.

Maintain Technical Documentation

• Maintain service records and documentation of services provided.
• Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment.
• Submit accurate expense reports into the Company for reimbursement in a timely manner in accordance with Company policies.

Support & Develop Other Technicians

• Guide less experienced technicians on troubleshooting system failures.

Represent MEPPI Professionally

• Build positive working relationships with customers, suppliers, and internal teams while supporting the Division's commitment to quality, safety, and customer satisfaction.

What You Bring

Education & Experience

• Associate's degree in Electrical, Electronics, or related technical field with four (4) years of experience in troubleshooting and repair of a technical, electrical, and/or electronic product, or an equivalent combination of education and experience.

Technical Knowledge

• Intermediate knowledge of UPS products, services, and peripherals, including knowledge of common electrical equipment used in data centers.
• Advanced knowledge and proficiency of mechanical and electronic test equipment, including operation, data collection, and data reporting.
• Basic knowledge of communication and networking protocols.
• Ability to read and understand detailed equipment schematics and facility one-line drawings.

Certifications

• OSHA-10 construction certification.
• NFPA-70E certification.

Skills

• Advanced interpersonal, communication, and presentation skills required to communicate with customers, employees, and suppliers.
• Advanced analytical and problem-solving skills.
• Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.

What’s in It for You?

• Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays.
• Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• 24-Hour Fitness Center: Stay fit with access to our on-site fitness center, available to you 24/7.

Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.