Service Sales Manager CPS

POSITION SUMMARY

Manages the sales activity, account strategy and overall relationship for sales service activity within a specific geographic territory to achieve the Service Center Division’s (SCD) service revenue, market share and profit objectives. Manages relationships with channel partners, consultants, contractors, resellers and distributors as well as end users to achieve maximum market penetration of the Division’s service products.

ESSENTIAL FUNCTIONS

• Sales and Marketing-Sells directly to existing and potential accounts to introduce and close sales of service products. Develops and implements marketing and sales strategies and supporting tactics including direct sales and channel management for service products within a specified geographic territory to achieve SCD’s revenue, profitability and market share objectives. Develops and implements strategies to secure long term customer commitments. Pro-actively works within the sales channel to assess customer’s business needs for service.  Develops and negotiates contracts. Manages competitive pricing. Ensures timely preparation and delivery of appropriate proposals/quotes, contracts, products and services.  
• Customer Relationship Management - Establishes and maintains SCD's relationship with a group of existing customers within an assigned geographic territory with a focus on continuous account growth and expansion for service sales. Acts as the interface between the customer and all relevant internal departments including sales, production, service and support to ensure timely and successful delivery of all service products. Maintains excellent working relationships while furthering the goals and positive professional image of the Company with all customers, vendors and MEPPI divisions.
• Other Relationship Management -- Establishes and maintains SCD's relationship with manufacturing representatives, channel partners, consultants, contractors, resellers and distributors within an assigned geographic territory. Acts as the interface between these individuals and the service department to ensure timely and successful sales, delivery and operation of service products.
• Research, Planning & Forecasting - Develops timely and accurate budgets and forecasts (revenue, profitability and volume) and related reports (inclusive of sales/marketing activities) for assigned accounts, continuously monitors performance and recommends adjustments to forecasts as necessary and at least monthly.  Also ensures forecast database for territory is accurate and up to date. Analyzes market statistics, trends and customer and competitor actions to determine impact on SCD plans and ability to meet objectives. Supports and suggests recommendations for improvement or change in policy, product and/or procedures.
• Financial Management – Manages all commercial aspects of existing accounts including leading negotiation of commercial terms and conditions to acceptable positions as per contracts manager recommendations.  Also ensures assigned cost center is managed within budget.

QUALIFICATIONS

• Bachelor’s degree in business or electrical engineering, plus a minimum of 5 years of professional work experience selling power quality or electric utility products and services or equivalent education and experience. 
• Broad knowledge of selling service products.    
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven track record of building strong working relationships and executing across all functions and levels of an organization
• Well-developed analytical, negotiation and customer service skills
• Excellent attention to detail, a commitment to quality, results driven and customer focused