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Bilingual GuestCare Agent (English + French or Spanish)

Role overview

Qualifications

  • Fluent in English and either French or Spanish
  • Reliable independent contractor
  • Ability to commit to a 40-hour work week
  • Comfortable handling guest and host communications

Responsibilities

  • Provide dedicated support to hosts and guests
  • Handle inquiries across the global network
  • Take ownership of guest and host communications
  • Participate in career training sessions

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Reliability
  • Communication
  • Teamwork

About the company

KeyNest logo

KeyNest

Real Estate Development & Management

KeyNest offers an integrated solution for all your key management problems. KeyNest Office is a unique key management system that tracks keys in and out of business premises, so you’ll never lose keys again. We can help anyone with a large number of keys in their office, including Sales & Letting agents, Property or Facilities Management, Short-term Rentals, and Car Rentals. We also have an extensive network of local KeyNest Stores which are typically used by Airbnb hosts and property managers. Both products work seamlessly together so you’ll be able to manage all your keys in one dashboard. KeyNest is a proud HostAssist partner of Airbnb. Thanks to our direct API integration with Airbnb, you can use your Airbnb account to manage keys at secure.keynest.com. You can check out the KeyNest HostAssist partner profile on the Airbnb website. Our clients are also welcome to use other OTAs like Booking.com as well as any PMS they wish to in order to liaise with their guests. KeyNest is backed by LiFE Residential, one of London’s leading Estate Agents, and a member of the Galliard Homes group. If you've read this far, don't hesitate to get in touch to find out more. You can find us on 0203 633 4599 or at support@keynest.com

Company details

Company typeStartup
IndustryReal Estate Development & Management
Company size11 - 50

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Job description

About KeyNest

Founded in London, KeyNest is a global network of shops where Airbnb hosts and property managers securely store keys for guests, tenants, cleaners, and contractors. As an official global partner of Airbnb, we have successfully checked in more than 1,500,000 guests worldwide.

What you will do

You will join our team as a Bilingual GuestCare Agent on a full-time independent contractor basis, providing dedicated support to our international community of hosts and guests in English alongside either French or Spanish.

What we are looking for

We need reliable independent contractors who can commit to a 40-hour work week on a 60-month contract. If you meet most of these criteria and are comfortable communicating fluently in English and either French or Spanish, we encourage you to apply.

Your benefits

  • Remote work

  • Career Training

  • Internal mobility program

Compensation

PHP 45,000–60,000 per month

Your first months at KeyNest

During your initial months, you will handle inquiries across our global network, taking ownership of guest and host communications. You will also participate in career training sessions to familiarize yourself with our operations and explore internal mobility opportunities as you grow with the company.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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