Product Lead (Production Engineering)

Key Responsibilities ~ 8 Years experience

• Provide production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, patching, and troubleshooting of application issues.
• Manage and support Apache and Microsoft IIS web services (site configuration, application pools, SSL certificates, logging, and performance optimization).
• Support SFTP/SSH file transfer systems, including user access requirements, key management, transfer monitoring, troubleshooting connectivity issues, and ensuring secure data movement.
• Manage Active Directory-related support tasks including user/group account management, authentication issues, and integration with applications.
• Perform and support code deployments / code moves across environments (UAT and PROD), including coordination with development teams, validation of deployments, and rollback procedures when required.
• Knowledge of Broadcom CA Workload Automation used to create and manage batch jobs  across UAT and PROD environments.
• Troubleshoot production incidents across the full stack (web servers, application servers, databases, middleware, networking, and OS levels). Diagnose root causes and help implement permanent fixes.
• Monitor production systems using available tools and respond to alerts
• Collaborate with development, infrastructure, security, and database teams to resolve issues and improve system reliability.
• Participate in change management processes and ensure production changes follow established controls.
• Support capacity planning, performance analysis, and continuous improvement initiatives for supported platforms.

Required Skills & Experience        ~ 5 years experience

• Strong hands-on experience supporting Oracle WebLogic and GlassFish application servers in nonproduction environments.
• Experience with Microsoft IIS and site administration on web servers.
• Experience with SFTP/SSH server administration and secure file transfer troubleshooting.
• Working knowledge of Oracle Database and Microsoft SQL Server (connectivity, basic SQL, performance issues, and common troubleshooting).
• Experience with Active Directory administration and troubleshooting authentication/authorization issues.
• Proven ability to perform and support code deployments/releases in non-prod and production environments.
• Strong troubleshooting and problem-solving skills across application, middleware, database, and infrastructure layers.
• Familiarity with Windows and Linux operating systems in a production support context.
• Experience with monitoring tools, log analysis, and incident management processes.
• Ability to work under pressure, prioritize incidents, and communicate clearly with technical and non-technical stakeholders.
• Scripting experience (PowerShell, Bash, or Python) for automation of support tasks.
• Customer-focused mindset with a strong sense of ownership.
• Ability to work independently and as part of a collaborative support team.