Logo for Cognativ

Microsoft Dynamics Customer Insights Consultant

Cognativ

Role overview

Qualifications

  • 10+ years of overall experience with Microsoft technologies and CRM platforms
  • At least 5+ years of hands-on experience with Microsoft Dynamics 365 Customer Insights
  • Strong experience in designing and implementing Customer Insights – Journeys
  • Strong understanding of Dynamics 365 CRM architecture and data models

Responsibilities

  • Design, configure, and implement customer journeys using Microsoft Dynamics 365 Customer Insights – Journeys
  • Manage customer data migration, including data mapping, transformation, validation, and reconciliation
  • Develop marketing automation workflows for customer engagement and campaign execution
  • Collaborate with business stakeholders, marketing teams, and technical teams to gather requirements and deliver solutions

Key facts

Hard skills

Other skills

  • Analytical Skills
  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Communication

About the company

Cognativ logo

Cognativ

Computer Software / SaaS

Cognativ was an app development agency based in Melbourne, Australia. We are home to some of the best designers and developers in the world with a passion for software development, user experience design and strategy. Our key driver is quality and our key aim is to share in the success of our clients through the delivery of award winning solutions.

Company details

Company typeStartup
IndustryComputer Software / SaaS
Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

We are looking for an experienced Microsoft Dynamics 365 Customer Insights – Journeys Specialist with strong hands-on expertise in customer journey design, marketing automation, and customer data migration. The candidate will be responsible for implementing customer engagement solutions and integrating Customer Insights with Microsoft Dynamics 365 CRM.
  • 10+ years of overall experience with Microsoft technologies and CRM platforms.
  • At least 5+ years of hands-on experience with Microsoft Dynamics 365 Customer Insights.
  • Strong experience in designing and implementing Customer Insights – Journeys.
  • Practical experience in customer data migration, mapping, transformation, validation, and reconciliation.
  • Strong understanding of Dynamics 365 CRM architecture and data models.
  • Experience with marketing automation, customer segmentation, campaign management, and customer engagement workflows.
  • Experience in requirements gathering, solution design, testing, and implementation.
  • Familiarity with Power Platform technologies, including Power Automate and Dataverse, is preferred.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and stakeholder management skills.
  • Microsoft Dynamics 365 or Customer Insights certifications are an added advantage.
  • Design, configure, and implement customer journeys using Microsoft Dynamics 365 Customer Insights – Journeys.
  • Manage customer data migration, including data mapping, transformation, validation, and reconciliation.
  • Configure customer segments, triggers, journey orchestration, and audience targeting.
  • Develop marketing automation workflows for customer engagement and campaign execution.
  • Integrate Customer Insights – Journeys with Dynamics 365 CRM and other Microsoft applications.
  • Ensure data accuracy, consistency, and integrity throughout migration.
  • Collaborate with business stakeholders, marketing teams, and technical teams to gather requirements and deliver solutions.
  • Troubleshoot issues related to customer journeys, data migration, integrations, and CRM configurations.
  • Support testing, deployment, documentation, and post-implementation activities.
  • Follow Microsoft best practices for security, performance, scalability, and maintainability.
  • A hybrid, flexible working policy.
  • Professional growth and development opportunities.
  • An international team of world-class engineers that brings positive energy.
  • A friendly, supportive, and relaxing working environment in our offices.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Insights Analyst Related jobs

South America

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.