XTN-8E8D519 | CHANNEL PROGRAM ADMIN SPECIALIST

The Channel Program Admin Specialist will be an operational backbone of Zoom's Partner Onboarding and Development process, supporting our Global Partner Program team as we scale and expand new Partner Routes to Market. You'll own the day-to-day coordination of partner onboarding and development — ensuring every new partner, has a seamless, well-supported entry into the Zoom ecosystem. This isn't just paperwork and tracking (though you'll excel at that too). You'll be the connective tissue between new partners, Zoom Channel Account Managers, and cross-functional teams — keeping everyone informed, aligned, and equipped to succeed. Your organizational skills, attention to detail, and proactive communication will directly impact partner time-to-value and program success.

• Work Where You Work Best: Thrive in a fully remote environment from your own home office.
• Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
• Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.
• Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
• Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.

• Coordinate and manage the end-to-end onboarding experience for new Zoom Partners globally, ensuring all milestones are met on time.
• Serve as the primary point of contact for new partners during onboarding, proactively communicating to ensure they have the resources, tools, and support they need.
• Assist with partner development initiatives to help partners expand their proficiency across business practices.
• Track onboarding progress across all partners using CRM and project management tools, maintaining accurate records and surfacing blockers early.
• Partner closely with Zoom Channel Account Managers to keep them informed of onboarding status, partner needs, and readiness milestones.
• Collaborate cross-functionally with Enablement, Operations, Legal, Compliance, and IT to ensure onboarding requirements are fulfilled and documented.
• Engage partners through regular digital communications.
• Maintain onboarding dashboards and reports that provide visibility into pipeline, completion rates, partner health, and process improvement opportunities.
• Identify gaps or friction points in the onboarding process and recommend improvements to enhance partner experience and operational efficiency.
• Build and maintain a library of partner-facing materials, such as templated communications.

• 2–3 years of experience in partner programs, channel operations, customer onboarding, or program coordination
• Strong organizational skills with the ability to manage multiple onboarding tracks simultaneously and keep detailed records
• Excellent written and verbal communication skills — you're comfortable engaging with partners, internal stakeholders, and cross-functional teams
• Experience using CRM platforms (e.g., Salesforce) and project management tools (e.g., Asana, Monday, Smartsheet) to track workflows and progress
• Proactive, detail-oriented mindset with a bias toward solving problems before they escalate
• Collaborative team player who thrives in fast-paced, cross-functional environments

• Previous experience onboarding technology or SaaS partners
• Familiarity with partner portals, learning management systems (LMS), or partner enablement platforms
• Experience supporting new program launches or pilot initiatives
• Background in customer success, account coordination, or partner enablement
• Exposure to global partner ecosystems and multi-region coordination