Technical Support Specialist, Biology

About GenScript

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

About GenScript Europe Division and Technical Support Specialist job GenScript European division, headquartered in Rijswijk, Netherlands, with a branch office in Oxford, UK, was established in 2019 to serve as a hub for commercial, technical support, and logistics in the European and UK regions. In 2025, we reached a significant milestone with the launch of our new production facility in Delft, Netherlands - an expansion that reinforces our long-term commitment to operational excellence and enhanced service delivery for our EU clients. This growth reflects GenScript’s dedication to innovation, operational excellence, and building a stronger presence in the European biotech landscape.   Are you a recent Master’s graduate in Life Sciences with strong laboratory skills in fields such as Immunology, Biochemistry, Molecular Biology, or Cell Biology? GenScript is looking for a researcher ready to take their first step into industry as a Technical Account Representative. In this role, you will become an integral part of our vibrant team, acting as the bridge between our customers and internal teams. You’ll work closely with our Sales team, Production, Project Management, Marketing, Logistics, Finance departments, engage in preliminary discussions with customers to understand customer projects in depth, and provide accurate, customized quotations and solutions that reflect their needs. This is a unique opportunity to combine your scientific expertise with customer-facing experience in a fast-growing biotech environment.

Job title: Technical Support Specialist (Internal job title: Technical Account Representative)

Location: Remote (home-based) in the UK, France, Germany, Spain, Italy, or Portugal. Candidates must have the legal right to work in their country of residence.

Time: Full‑time (40 hours / week) Mon-Fri 9:00-17:30.

What You'll Be Doing

• Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support and etc.
• Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
• Partner closely with Sales Account Managers to provide technical guidance, develop customer-focused solutions, and support business growth across the region.
• Occasionally attends trade shows, technical shows and gives technical presentations to customers.

What We Expect From You

• Master's degree in Cell biology, Immunology, Biochemistry, Molecular biology or relevant life science fields.
• Strong hands-on laboratory experience in molecular biology, protein science, cell biology, or related disciplines. Familiarity with techniques such as DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, or ELISA is preferred.
  
• Fluency, both verbal and written, in English. Fluent in French or German is a plus.
• Strong attention to detail.
• Good communication and presentation skills with technical content.
• Customer-focused, proactive and action-oriented.
• Previous industry experience in a similar role will be an advantage.
  

Interview Process

1. Online introductory call with our recruiter.
2. Online interview with hiring manager and a senior peer.
3. Final online panel interview with the hiring managers and main stakeholders.

The selection process may include a reference check.

#GS #LI-AH1

Benefits:

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.