Position Purpose: Accurately enter and process member provider selection requests and all other administrative operational tasks.
Education/Experience: High school diploma or equivalent. 1+ years of data entry or general office experience.
• Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately
• Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership
• Manually process provider selections for members unable to assign through the health plan’s auto •assignment systematic process
• Track and report provider selection errors demonstrated by call center representatives
• Retrieve and process all incoming returned mail and fax requests
• Process all provider member Client-enrollment requests.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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Position Purpose: Accurately enter and process member provider selection requests and all other administrative operational tasks.
Education/Experience: High school diploma or equivalent. 1+ years of data entry or general office experience.
• Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately
• Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership
• Manually process provider selections for members unable to assign through the health plan’s auto •assignment systematic process
• Track and report provider selection errors demonstrated by call center representatives
• Retrieve and process all incoming returned mail and fax requests
• Process all provider member Client-enrollment requests.
Story Behind the Need
- What is the purpose of this team?
- What is driving this need? (ex. Backfill for FTE or CW, new project, business growth)
- Describe the surrounding team (team culture, work environment, etc.) & key projects.
- Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?
1. Purpose: Keying member/provider submitted correspondence claims with high quality and focused on meeting productivity goal.
2. Backfill 1 FTE.
Typical Day in the Role
- Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD).
- What are performance expectations/metrics?
- What makes this role unique?
1. Purpose: Keying member/provider submitted correspondence claims with high quality and focused on meeting productivity goal.
Candidate Requirements
Education/Certification
Required: HS Diploma
Preferred:
Licensure
Required: N/A
Preferred:
Years of experience required: 1+years if data entry and general office experience.
Candidates must be able to key a minimum of 60 WPM with 95% accuracy or better
Disqualifiers: No data entry experience; Not having reliable internet: People with Call center only data experience are not always ideal for this type of position.
Additional qualities to look for: Healthcare data entry is preferred; Claims or Correspondence (appeals/medical records, etc.) preferred
- Top 3 must-have hard skills stack-ranked by importance
1
Data Entry Experience / High attention to detail with accuracy / technical proficiency / organized
2
Independent work, no distractions (during work hours, candidate will be focused on data entry/high volume) fast paced, heavy workflow.
3
Works Remote without disruption and working internet (if internet goes down, use hotspot)
Candidate Review & Selection
- Shortlisting process
- Candidate review & selection
- Interview information
- Onboard process and expectations
Projected Manager Candidate Review Date:
Within 24 hours
Type of Interviews:
Teams meeting CAMERA ON
Required Testing or Assessment (by Vendor):
AGENCIES – please perform Typing test prior to submittal (Candidates must be able to key a minimum of 60 WPM with 95% accuracy or better)
Next Steps
- Do you have any upcoming PTO?
No
- Colleagues to cc/delegate
Kourtney Munger/ Andrea Pettus
Compliance Questions
- (Department of Defense) Will this role operate, support, or utilize DOD data, systems, and/or infrastructure, requiring a National Agency Check with Law and Credit Checks (NACLC)? (Vendors: If yes, NACLC check is required).
No
