Job Profile Summary
Position Purpose:
The Pharmacy Technician may perform duties in one or more of the following areas: Formulary Management, Pharmacy Audit and Recovery, Pharmacy Service Center, Medicare Part D/Part B, Appeals, Medicare Part D Operations and State Health Programs Pharmacy Operations or Prior Authorization.
Using established company guidelines, the Pharmacy Technician reviews requests made by physicians, medical groups, pharmacies and members for the use of prescription drugs and pharmacy benefits. The technician researches and resolves questions, problems or issues. May consult with Clinical Pharmacists or Regional Medical Director on related issues.
Education/Experience:
High School diploma or GED required. 1 year Pharmacy Technician experience. Customer Service/retail experience preferred
License/Certification: Valid Pharmacy Technician License preferred.
Responsibilities
Formulary Management:
• Reviews and processes formulary change requests from Health Net plans
• Submits and maintains formulary change requests to Health Net’s pharmacy claims processor
• Generates, maintains and reviews Formulary Status Grids
• Uses reports to perform audits and quality checks on the current formulary status for accuracy and contract compliance
• Assists Clinical Pharmacist with formulary database maintenance and updates to company web site
Pharmacy Audit and Recovery:
• Performs a variety of assignments required for pharmacy audit and recovery functions
• Reviews paid claims for quantity and/or billing discrepancies. Corresponds with pharmacies as needed to communicate review finding
• Faxes inquiries to pharmacies related to review findings
• Answers in-coming calls and responds appropriately to faxed correspondence from pharmacies
• Updates Access database with incoming phone calls, faxes and e-mails
Pharmacy Services Center:
• Takes member inquiry calls for benefit questions including prior authorization requests
• Maintains expert knowledge on all Health Net Medicare Pharmacy benefits and formularies, including CMS regulations as they pertain to this position
• Educates the member on their specific pharmacy benefit and offers them options including the submission of a prior authorization request
• Process member submitted claims
Prior Authorization:
• Reviews requests made by physicians and pharmacies for use of prescription drugs that are non-formulary, have prior authorization requirements, have exceeded quantity or cost limits, or require assistance in on-line processing of a prescription claim
• Assign, enter and document prior authorizations into appropriate claims processing system
• Answer phone calls for prior authorization inquiries
• Researches and resolves issues using the appropriate reference material
• Responsible for knowing and interpreting pharmacy and medical benefits
Medicare Part D Operations:
• Reviews and processes PDE files
• Researches and resolves issues using the appropriate reference material
• Assists in pharmacy claims corrections projects
• Performs audits and quality checks on active prior authorizations claims
• Assists with identifying and correcting eligibility and group issues
• Processes member claims
State Health programs Pharmacy Operations:
• Liaison to internal and external departments for SHP pharmacy
• Operational issue resolution, including issues from Prior Auth, Appeals and Grievances, and Member/Provider Services
• Preparation and review of various operational reports and audits
• SHP formulary management functions, including quarterly formulary updates to website, database and benefit maintenance
• Maintenance of prior authorization database files
• Medi-Cal DMR processing
• Assist with SHP clinical projects
• Assist with Medi-Cal prior authorizations
Oversight and Audit Support:
• Assists in the implementation of regulatory changes
• Participates in maintaining consistent processes/methods for development, implementation, communication and training on new/updated policies and procedures
• Participates with Business Units/departments with an end-to-end process orientation to ensure appropriate connectivity and handoffs are built into P&Ps that span multiple departments
• Provides support and monitoring to ensure compliance of First Tier, Downstream and Related Entities (FDRs)
• Assists with department preparation for internal and external audits (building case files, universes, evidence of compliance and other documentation as needed)
Appeals:
• Identifies validity of appeal.
• If not a valid appeal, be able to send request to correct department
• Verifies drug, dosage, quantity, provider, diagnosis information
• Research using formularies and prior authorization criteria to verify if additional information is needed.
• If additional information is needed, reach out to providers and members and communicating clearly what information is needed
• Other appeal tasks as assigned
Prior Authorization Medicare Part D and Part B:
• Tracks and triage coverage determination and/or prior authorization requests submitted from providers and determine if a pharmacist review is required
• Obtains verbal authorizations and request detailed clinical information from prescribers
• Approves coverage determination and/or prior authorization requests based on defined criteria
• Enters and documents coverage determination and/or prior authorization request decisions into the PBM system and notify providers and/or members
• Responds to client inquiries regarding authorization approvals and PBM online applications
• Refers coverage determination requests for specialty drugs to delegated vendor or client for processing
• Contacts providers for additional information to facilitate coverage determination reviews
• Notifies physicians, providers, and members of coverage determination request decisions
Performs other duties as assigned
Complies with all policies and standards
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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Position Purpose:
The Pharmacy Technician may perform duties in one or more of the following areas: Formulary Management, Pharmacy Audit and Recovery, Pharmacy Service Center, Medicare Part D/Part B, Appeals, Medicare Part D Operations and State Health Programs Pharmacy Operations or Prior Authorization.
Using established company guidelines, the Pharmacy Technician reviews requests made by physicians, medical groups, pharmacies and members for the use of prescription drugs and pharmacy benefits. The technician researches and resolves questions, problems or issues. May consult with Clinical Pharmacists or Regional Medical Director on related issues.
Education/Experience:
High School diploma or GED required. 1 year Pharmacy Technician experience. Customer Service/retail experience preferred
License/Certification: Valid Pharmacy Technician License preferred.
Responsibilities
Formulary Management:
• Reviews and processes formulary change requests from Health Net plans
• Submits and maintains formulary change requests to Health Net’s pharmacy claims processor
• Generates, maintains and reviews Formulary Status Grids
• Uses reports to perform audits and quality checks on the current formulary status for accuracy and contract compliance
• Assists Clinical Pharmacist with formulary database maintenance and updates to company web site
Pharmacy Audit and Recovery:
• Performs a variety of assignments required for pharmacy audit and recovery functions
• Reviews paid claims for quantity and/or billing discrepancies. Corresponds with pharmacies as needed to communicate review finding
• Faxes inquiries to pharmacies related to review findings
• Answers in-coming calls and responds appropriately to faxed correspondence from pharmacies
• Updates Access database with incoming phone calls, faxes and e-mails
Pharmacy Services Center:
• Takes member inquiry calls for benefit questions including prior authorization requests
• Maintains expert knowledge on all Health Net Medicare Pharmacy benefits and formularies, including CMS regulations as they pertain to this position
• Educates the member on their specific pharmacy benefit and offers them options including the submission of a prior authorization request
• Process member submitted claims
Prior Authorization:
• Reviews requests made by physicians and pharmacies for use of prescription drugs that are non-formulary, have prior authorization requirements, have exceeded quantity or cost limits, or require assistance in on-line processing of a prescription claim
• Assign, enter and document prior authorizations into appropriate claims processing system
• Answer phone calls for prior authorization inquiries
• Researches and resolves issues using the appropriate reference material
• Responsible for knowing and interpreting pharmacy and medical benefits
Medicare Part D Operations:
• Reviews and processes PDE files
• Researches and resolves issues using the appropriate reference material
• Assists in pharmacy claims corrections projects
• Performs audits and quality checks on active prior authorizations claims
• Assists with identifying and correcting eligibility and group issues
• Processes member claims
State Health programs Pharmacy Operations:
• Liaison to internal and external departments for SHP pharmacy
• Operational issue resolution, including issues from Prior Auth, Appeals and Grievances, and Member/Provider Services
• Preparation and review of various operational reports and audits
• SHP formulary management functions, including quarterly formulary updates to website, database and benefit maintenance
• Maintenance of prior authorization database files
• Medi-Cal DMR processing
• Assist with SHP clinical projects
• Assist with Medi-Cal prior authorizations
Oversight and Audit Support:
• Assists in the implementation of regulatory changes
• Participates in maintaining consistent processes/methods for development, implementation, communication and training on new/updated policies and procedures
• Participates with Business Units/departments with an end-to-end process orientation to ensure appropriate connectivity and handoffs are built into P&Ps that span multiple departments
• Provides support and monitoring to ensure compliance of First Tier, Downstream and Related Entities (FDRs)
• Assists with department preparation for internal and external audits (building case files, universes, evidence of compliance and other documentation as needed)
Appeals:
• Identifies validity of appeal.
• If not a valid appeal, be able to send request to correct department
• Verifies drug, dosage, quantity, provider, diagnosis information
• Research using formularies and prior authorization criteria to verify if additional information is needed.
• If additional information is needed, reach out to providers and members and communicating clearly what information is needed
• Other appeal tasks as assigned
Prior Authorization Medicare Part D and Part B:
• Tracks and triage coverage determination and/or prior authorization requests submitted from providers and determine if a pharmacist review is required
• Obtains verbal authorizations and request detailed clinical information from prescribers
• Approves coverage determination and/or prior authorization requests based on defined criteria
• Enters and documents coverage determination and/or prior authorization request decisions into the PBM system and notify providers and/or members
• Responds to client inquiries regarding authorization approvals and PBM online applications
• Refers coverage determination requests for specialty drugs to delegated vendor or client for processing
• Contacts providers for additional information to facilitate coverage determination reviews
• Notifies physicians, providers, and members of coverage determination request decisions
Performs other duties as assigned
Complies with all policies and standards
Story Behind the Need – Business Group & Key Projects - Health plan or business unit
- Team culture
- Surrounding team & key projects
- Purpose of this team
- Reason for the request
- Motivators for this need
- Any additional upcoming hiring needs?
This position is for the Centene Pharmacy Services MedPharm Prior Authorization Department. We review prior authorization requests for injectable medications billed through medical insurance to be administered in a doctor’s office or outpatient hospital. We support a wide range of health plans including Medicaid, Ambetter, Medicare, and Commercial across the U.S. Centene’s core values are Accountability, Courage, Curiosity, Trust, and Service.
Typical Day in the Role - Daily schedule & OT expectations
- Typical task breakdown and rhythm
- Interaction level with team
- Work environment description
Schedule during training period (12 week-24 weeks): Monday-Friday: 10am – 6:30pm EST.
Schedule after training period: Tuesday-Friday 12:30pm - 9pm EST, Saturday 8am – 4:30pm EST.
Overtime is not expected.
Technician will be trained on Intake and Technician Review to start. Intake is responsible for typing all information on the prior authorization request form into a Compass case. Technician Review is responsible for verifying intake accuracy, then comparing the prior authorization request and clinical documentation to the appropriate criteria and determining if the request can be approved. If enough information is not provided for approval, the Technician Reviewer is responsible for contacting the office for the missing information. Denials are routed to the pharmacist queue for a double-check. If a determination needs to be overturned, or an error corrected, the case will be sent back to the technician for remediation. From there, the case will move to the Manual Outreach queue where the provider and/or member will be called and/or faxed the decision.
Despite being fully remote, the team maintains strong connectivity and support. Most interaction with the team takes place in Teams via chat, audio or video call, or screen shares. Outlook is also heavily utilized for team communications.
Compelling Story & Candidate Value Proposition - What makes this role interesting?
- Points about team culture
- Competitive market comparison
- Unique selling points
- Value added or experience gained
This is a unique opportunity to work at the intersection of clinical pharmacy, healthcare policy, and patient advocacy. As a MedPharm Prior Authorization Technician, you’ll play a critical role in ensuring patients receive timely access to essential injectable medications—many of which are life-sustaining therapies administered in clinical settings.
You’ll join a collaborative, mission-driven team that thrives on mutual support, continuous learning, and shared accountability.
Compared to similar roles in the industry:
No mandatory overtime post-training
Remote-first flexibility with structured support
Exposure to multiple lines of business (Medicaid, Medicare, Ambetter, Commercial)
Clear career pathways and internal growth opportunities through Centene University and mentorship programs
Specialized focus on Part B injectable medications—a niche area with high clinical impact
Structured training program (12–24 weeks) with hands-on learning in both Intake and Technician Review
National scope: Support members and providers across the U.S., gaining exposure to diverse healthcare systems and regulations
Deep understanding of utilization management and clinical criteria application
Enhanced skills in case documentation, provider communication, and regulatory compliance
Experience working in a high-impact, fast-paced healthcare environment
Opportunity to contribute to health equity and access to care on a national scale
Candidate Requirements Education/Certification Required: High School diploma or GED required Preferred:
Licensure Required:
i.e RN, BSN, LPN, etc. Preferred: Valid Pharmacy Technician License
- Years of experience required
- Disqualifiers
- Best vs. average
- Performance indicators
Must haves: 1 year Pharmacy Technician experience
Nice to haves: Customer Service/retail experience preferred
Disqualifiers: Poor computer or time management skills
Performance indicators:
- Top 3 must-have hard skills
- Level of experience with each
- Stack-ranked by importance
- Candidate Review & Selection
1 Strong computer skills 2 Flexibility with changes 3 Ability to meet production metrics
Candidate Review & Selection - Shortlisting process
- Second touchpoint for feedback
- Interview Information
- Onboard Process and Expectations
Projected HM Candidate Review Date: Number and Type of Interviews: Extra Interview Prep for Candidate: Required Testing or Assessment (by Vendor):
Manager Communication Preferences & Next Steps - Background Check Requirements (List DFPS or other specialty checks here)
- Do you have any upcoming PTO?
- Colleagues to cc/delegate
