Summary: The Pharmacy Technician Fulfillment provides assistance in the preparation and distribution of drug products. The Technician is responsible for preparing the prescription medications via use of the fulfillment system. Job Responsibilities: Process prescription exceptions which may include: resolving claim rejects and member and physician outreach. Enter member demographics and prescription information into the data processing system. Research and resolve rejected insurance billing issues and/or escalated member issues. Escalate questions regarding prescription to a Pharmacist for interpretation or provide direction on processing. Assist with inbound and/or outbound patient or physician calls. Other duties as assigned. Skills: Education/Experience: High School diploma. 2-4 years of Pharmacy Technician experience. Current Pharmacy Registration and Certification as required by state of operation. Basic computer skills.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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Position Purpose:
Work with the Pharmacists to accurately prepare prescription orders in a timely manner
Education/Experience:
High school diploma or equivalent. 2+ years of pharmacy technician or medical office (i.e. biller, coder, office assistance, or prior authorization/certification) experience. Familiarity with drugs commonly used to treat chronic/debilitating illnesses.
License/Certification: Pharmacy Technician Certification preferred
AcariaHealth and Homescripts: State pharmacy technician license(s) relative to where the employee and assigned pharmacy are located (exception being NY where a pharmacy technician license is not required). License is required upon hire
Interact with various departments to provide accurately dispensed prescriptions on a timely basis
Work under direct supervision of a pharmacist
Locate correct medication and strength to complete picking of order.
Prepare, count, label, and package pharmaceuticals for Pharmacist approval
Purchase, receive and coordinate inventory
Maintain and update inventory recap report
Retrieve discontinued or expired medications from stock; discard or return to stock as appropriate; complete corresponding documentation
Maintain prescription logs
Accurately calibrate equipment and document calibration according to policy
Assist with the maintenance of pharmacy temperature and cleaning logs and documents maintenance
Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements
Performs other duties as assigned
Complies with all policies and standards
Story Behind the Need – Business Group & Key Projects
- Health plan or business unit
- Team culture
- Surrounding team & key projects
- Purpose of this team
- Reason for the request
- Motivators for this need
- Any additional upcoming hiring needs?
For project Ascend
Typical Day in the Role
- Daily schedule & OT expectations
- Typical task breakdown and rhythm
- Interaction level with team
- Work environment description
Calling Doctor’s Office
9:30-6pm, Mon-Fri No OT
90% Outbound Calls, 10% Inbound Calls
Data Entry
Compelling Story & Candidate Value Proposition
- What makes this role interesting?
- Points about team culture
- Competitive market comparison
- Unique selling points
- Value added or experience gained
Candidate Requirements
Education/Certification
Required: HS diploma, Pharmacy Tech Certification
Preferred:
Licensure
Required: TSBP Registration
Preferred:
- Years of experience required
- Disqualifiers
- Best vs. average
- Performance indicators
Must haves: at least 2-3 consistent years as a pharmacy Technician. Hospital retail, specialty pharmacy is preferred. No Gaps
Nice to haves: Data Entry, 80 Calls daily experience
Disqualifiers: Candidates with Retail Experience only
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Performance indicators: Production Sheet (72 referrals per hour)
- Top 3 must-have hard skills
- Level of experience with each
- Stack-ranked by importance
- Candidate Review & Selection
1
Excellent Teamwork
2
Multitasks very well
3
Telephone Communication Skills/ computer savvy
Customer service-based pharmacy technician so heavy phone experience.
Candidate Review & Selection
- Shortlisting process
- Second touchpoint for feedback
- Interview Information
- Onboard Process and Expectations
Projected HM Candidate Review Date:
1-2 days post shortlisting
Number and Type of Interviews:
1 via Teams
Extra Interview Prep for Candidate:
Required Testing or Assessment (by Vendor):
Manager Communication Preferences & Next Steps
- Background Check Requirements (List DFPS or other specialty checks here)
- Do you have any upcoming PTO?
- Colleagues to cc/delegate
