Company Profile:
Our client is a privately owned, dynamic business, focused on providing home appliance solutions to retailers, consumers, and business-to-business customers.
They take care of the complete supply chain, from product sourcing and factory management to home delivery and everything in between. They take the headache out of getting the right product to the right place at the right time.
They pride themselves on working closely with their licensed partners across a number of product categories and are the exclusive license holder of the Russell Hobbs brand for Microwaves, Large Appliances, Floorcare, Heating, Cooling, and Air Treatment.
Their licensed ranges include George Foreman BBQs, Rangemaster Small Appliances, and a variety of Heating, Cooling, and Air Treatment products under the Zanussi brand.
They also have a portfolio of their own brands, which offers the flexibility to react quickly to ever-changing customer needs and market trends.
They have been delighting retailers with exceptional service and innovative solutions for over 12 years. Their energetic team boasts vast experience working in this sector across both the UK and China.
Job Responsibilities
Account Support, Reporting and Due Diligence
- Prepare, update, and analyze weekly, monthly, and quarterly KPI reports for key customers.
- Collate and analyze sales-out data and Electronic Point of Sale (EPOS) data to monitor sales performance, identify trends, and support commercial reporting.
- Track customer submissions of EPOS data and calculate promotional support liabilities based on the information provided.
- Conduct due diligence by reviewing and validating customer, supplier, product, pricing, and commercial information to ensure accuracy, completeness, and compliance with agreed requirements.
- Identify discrepancies in account records, sales data, pricing, and promotional claims, and coordinate with relevant stakeholders to resolve them.
- Conduct competitor product and category analysis, including competitor shops and regular market reviews.
- Prepare market reports, presentations, agendas, and supporting materials for customer meetings.
- Provide accurate reports, analysis, and account-related information to support the Partnerships Manager and Sales Team.
Supplier Coordination and Product Information
- Liaise with branded suppliers to gather new product information, specifications, images, videos, and other relevant product materials.
- Coordinate with suppliers to obtain timely commercial and marketing information for customer range reviews and promotional activities.
- Maintain an understanding of products, categories, and market developments to support the Partnerships and Sales Teams.
- Work with the Commercial Team and suppliers to support stock coordination and maintain optimum stock levels.
Database and Commercial Administration
- Maintain and update product databases, customer KPI files, supplier range documents, and price lists to ensure accuracy and completeness.
- Update promotional plans, pricing information, discounts, rebates, sales-out allowances (SOAs), and other commercial records.
- Track SOAs, debit notes, and promotional support liabilities, ensuring supporting information is accurate and properly documented.
- Verify relevant pricing, product, and promotional details before updating records or distributing information to internal teams.
- Monitor outstanding information and follow up with customers, suppliers, and internal stakeholders to ensure deadlines are met.
Customer Support and Escalation Management
- Communicate efficiently and professionally with customers, suppliers, and internal teams to obtain information, provide updates, and resolve account-related queries.
- Act as an initial point of contact for escalations from Home Delivery Business Partners involving unresolved end-user experience issues that have not been resolved by the Customer Service Team.
- Coordinate with relevant teams to investigate escalated concerns, track follow-up actions, and support timely resolution.
- Maintain accurate escalation records and ensure outstanding issues are followed through to completion.
Team Support and Business Continuity
- Provide administrative and coordination support to the Partnerships Manager and Sales Team to ensure the smooth day-to-day operation of the Partnerships function.
- Prepare product information, promotional materials, reports, and comparison tables to support sales activities.
- Maintain sufficient knowledge of key accounts, suppliers, reporting processes, and ongoing activities to deputise for the Partnerships Manager during periods of absence.
- Identify opportunities to improve administrative processes, reporting accuracy, due diligence practices, and information management.
- Undertake other relevant duties to support efficient business operations and comply with company policies, procedures, and standards
Requirements
Must-Have Skills/Qualification
- At least 2 years of relevant experience in administrative support, account support, reporting, or a similar role.
- Strong Microsoft Excel skills, including VLOOKUP, PivotTables, and data analysis.
- Proficiency in Microsoft Outlook and PowerPoint.
- Strong analytical skills and attention to detail when handling data and preparing reports.
- Ability to maintain accurate records, databases, price lists, and promotional plans.
- Ability to work with deadlines and manage multiple administrative tasks.
- Willingness to work from 9:00 AM to 5:00 PM UK time.
Advantageous:
- Previous experience in account support or account management.
- Experience working with international clients, companies, or remote teams.
- Exposure to supplier coordination, customer relationship support, and partnership administration.
- Experience preparing sales and KPI reports and analyzing product performance.
- Familiarity with pricing, rebates, discounts, sales-out allowances, and cost analysis.
- Experience with due diligence, stock coordination, and resolving customer issues.
- Advanced Excel skills, including Power Query.
- Bachelor's degree or equivalent educational qualification.
Soft Skills
- Customer-focused, with a strong commitment to service delivery excellence.
- Excellent communication and interpersonal skills for coordinating with internal teams and external stakeholders.
- Strong organizational and time management skills.
- Commercially minded, with the ability to understand business needs and priorities.
- Proactive and detail-oriented, with a commitment to accuracy.
- Reliable and results-driven, with a strong sense of ownership and follow-through.
- Team player with a positive attitude and willingness to support team goals.
- Adaptable and committed to continuous improvement of processes.
Job Type: Full-Time Permanent
Schedule: Monday – Friday, 2PM (PHT)
Location: Permanent Work-From-Home
Industry: Retail and Distribution
