Enterprise Architect (Chat Platform)

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Employment type:

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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

CAI is seeking an Enterprise Architect (Chat Platform) to take a lead role in designing, developing, implementing, supporting, and optimizing complex architecture strategies specifically for the enterprise Chat Platform. Focusing on conversational AI, scalability, and platform stability, this role ensures the completeness and integrity of system architecture by addressing stakeholder concerns, making technical trade-offs, and driving solutions for major initiatives (e.g., GECX, Dialogflow, AI Agents, and Genesys integration). This position is contract and remote.

What You’ll Do

• Take a lead role in specifying and designing large, complex architectures, solutions, and infrastructure elements for the Chat Platform
• Focus on new feature delivery, high platform availability, low latency, and long-term scalability
• Drive the effective application of modern cloud-native technologies (e.g., GCP services, TypeScript, Node.js, Dialogflow, Gemini Enterprise for Customer Experience - GECX) in solution development, ensuring practicality, fitness for purpose, and optimal resource utilization
• Ensure the integrity of distributed system architectures by connecting stakeholder views, reconciling conflicting concerns, and providing definitive technical direction for initiatives such as IVA Voice, AI Agents, and Contact Center integrations (e.g., Genesys)
• Provide expert technical advice, coaching, and mentorship to engineers, developers, and team members
• Foster a high-quality development environment and drive engineering best practices across the chat ecosystem
• Lead the resolution of complex architectural and technical challenges within the Chat Platform
• Identify, propose, initiate, and lead significant improvement programs to enhance system reliability and performance
• Select and use advanced tools and methods to establish, clarify, and communicate functional and non-functional requirements for the platform's systems and users
• Bridge technical and non-technical stakeholder groups effectively
• Maintain in-depth knowledge of emerging technologies—particularly in AI/ML, cloud infrastructure, and conversational interfaces—to inform architecture development and align technical roadmaps with business strategy

What You'll Need

Required:

• Bachelor’s Degree in Information Technology, Computer Science, or a closely related discipline
• Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure)
• Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements
• Cloud and Infrastructure experience with Google Cloud Platform (GCP) expertise (Cloud Run, Pub/Sub, Firestore, BigQuery, etc.), Cloud-Native Architecture, Terraform / Infrastructure as Code
• Conversational AI and Integrations with Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, Genesys Integration
• Experience with TypeScript, Node.js, WebSockets, Distributed Systems Design
• Experience with CI/CD pipelines, comprehensive observability/monitoring/logging strategies, high-throughput/low-latency system design, application security, and authentication patterns

Preferred:

• Master’s Degree in a related field
• Google Cloud Architect Certification
• Sun Certified Enterprise Architect (SCEA)
• Project Management and/or Agile Certifications
• Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents)
• Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys)
• Health Insurance or regulated industry business knowledge

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.