Job description

Job Description

As the Contact Center Agent, you are responsible for directing potential student enrollments to the appropriate place. Your role is the first level within the Enrollment Services functional area, and you work closely with your supervisor.

DUTIES AND RESPONSIBILITIES

Qualify and then transfer those calls to an Admissions Consultant.
Generate excitement and build rapport with our potential students.
Utilize an auto-dialing system to accurately track and report calls taken.
Dedicated to helping others achieve their education goals.
The duties outlined above are not intended to represent an exhaustive list. Additional responsibilities logically aligned with the role may be assigned as needed.

MINIMUM QUALIFICATIONS (Education, Experience, Certifications, etc.)

High school diploma or GED preferred
Call center experience preferred but not required
Upbeat, energetic, and competitive
Must have excellent attendance
Must have great communication skills
Previous dialer experience is a plus
Strong customer service skills
Proficient at working independently and meeting timelines
Able to work in collaborative team settings
Strong organizational skills
Strong attention to detail
Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook

Additional Information

All your information will be kept confidential according to EEO guidelines.

Contact Center Agent

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