Director, Application Services

BCA Financial Services is seeking an experienced Director of Application Services to lead the strategy, administration, modernization, and performance of our enterprise application environment. This leadership role is responsible for ensuring the reliability, integration, security, and continuous improvement of business-critical applications, automation platforms, and consumer-facing technologies that support operational excellence and business growth. The ideal candidate will bring strong leadership experience and a proven track record of managing enterprise applications within the Accounts Receivable Management (ARM), financial services, healthcare revenue cycle, or other highly regulated environments.

What We Offer:

• Competitive starting salary
• Fully Remote
• Medical, dental, vision, GAP, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-provided equipment

What You'll Do:

Leadership & Strategy

• Lead the Application Services function, aligning technology initiatives with business objectives and long-term strategy
• Partner with the CIO and business leaders to drive modernization, innovation, and operational excellence
• Manage application services staff, budgets, vendors, and strategic technology investments

Enterprise Applications & Operations

• Oversee administration, support, monitoring, and optimization of enterprise applications, automation platforms, and databases
• Ensure high availability, performance, reliability, and effective incident management
• Direct Tier III application support, batch processing, job scheduling, and production issue resolution

Automation & Digital Transformation

• Drive workflow automation initiatives leveraging orchestration tools, RPA, AI, and emerging technologies
• Identify opportunities to improve efficiency, reduce manual effort, and enhance scalability
• Establish performance metrics to measure business impact and operational improvements

Integrations & Technology Modernization

• Lead application modernization efforts, cloud adoption initiatives, and API-driven integration strategies
• Oversee system integrations, data exchange, ETL processes, and middleware solutions
• Evaluate and implement technologies that improve operational performance, customer experience, and business outcomes

Consumer & Client Technology Solutions

• Support digital engagement channels including consumer portals, online payments, SMS, email communications, and self-service technologies
• Partner with stakeholders to enhance the customer experience through technology and process improvements
• Support client implementations, application configuration, testing, and deployment activities

Governance, Security & Compliance

• Ensure applications comply with security, governance, regulatory, and risk management requirements
• Maintain disaster recovery, business continuity, change management, and operational control processes
• Partner with Infrastructure and Information Security teams to safeguard application environments

Qualifications: 

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field (or equivalent experience)
• 10+ years of experience supporting or managing enterprise business applications
• 5+ years of leadership experience managing application support, systems analysis, or technology teams
• Minimum 5 years of hands-on experience with ActiveBatch, Caché, FACS ARM, or a comparable ARM platform
• Proven success leading automation, digital transformation, application modernization, and process improvement initiatives
• Strong experience with APIs, system integrations, ETL processes, workflow automation, and enterprise application architecture
• Experience managing vendors, software licensing, technology budgets, and service agreements
• Familiarity with cloud technologies, AI-enabled solutions, and regulated industry compliance requirements
• Healthcare data exchange and EHR integration experience is a plus

Competency Requirements:

• Strategic Vision & Execution 
• Coaching & Mentoring
• Change Leadership
• Results Orientation 
• Innovation and Creativity 
• Leadership and Influence 
• Operation Expertise
• Emotional Intelligence 

Work-From-Home Requirements:

• Must reside in: AZ, FL, GA, MO, MS, NC, NE, OH, PA, SC, TN, TX, UT, or VA
• Quiet, private workspace
• High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
• Wi-Fi and hotspots are not supported
• Must meet tech requirements before training begins

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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