Director, AIOps – Applications & Infrastructure

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Director, AIOps – Applications & Infrastructure. This Director will lead the enterprise AIOps function responsible for applying artificial intelligence, data science, automation, and reliability engineering capabilities across applications and infrastructure. This role partners with Application Development, Product, SRE, Infrastructure, Cloud, Platform, Network, and Operations leaders to identify, prioritize, and scale high-value AIOps capabilities that improve application health, platform stability, service resilience, and business outcomes. The director will advance predictive and autonomous operations, reduce incidents and operational toil, accelerate recovery, strengthen resiliency, and improve the reliability and efficiency of enterprise technology services.

This position will be based in San Antonio; TX and offers a flexible working environment with an on-site requirement of 5 days per week. Relocation assistance is not available for this position.

What you'll do:

• Define and execute an enterprise AIOps strategy, roadmap, operating model, and investment priorities aligned with technology and business objectives.
• Partner across Application Engineering, Product, SRE, Infrastructure, Cloud, Platform, Network, and Operations teams to identify and deliver AI-driven capabilities that improve reliability, availability, resiliency, and customer experience.
• Lead the prioritization, development, and adoption of application- and infrastructure-focused use cases, including anomaly detection, root cause analysis, predictive insights and operations, automated remediation, intelligent orchestration, operational automation, and self-healing capabilities.
• Establish and mature AI Reliability Engineering (AI SRE) practices so AI-enabled capabilities are secure, governed, measurable, resilient, scalable, and production-ready.
• Drive organizational transformation and adoption of AI-enabled operations across the application portfolio and core infrastructure services, including cloud, network, compute, storage, and platform environments.

What You Have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of experience in a technology function in a Software Development/Engineering or Infrastructure environment.
• 3 years of direct team lead or management experience of IT professionals.
• Experience leading large-scale Application Engineering, Infrastructure Engineering, Cloud Engineering, Platform Engineering, Site Reliability Engineering, Technology Operations, or AIOps organizations.
• Experience implementing AI, machine learning, automation, or advanced analytics capabilities in large-scale technology operations environments.
• Strong understanding of modern application architectures and enterprise infrastructure, including distributed systems, APIs, microservices, cloud-native platforms, networking, compute, and storage.
• Proven ability to lead organizational transformation, drive technology adoption across multiple teams, and influence senior technology and business stakeholders.
• Strong knowledge of incident management and response, reliability engineering, operational excellence, service resiliency, and operational risk management.

What Sets You Apart:

• Experience implementing Generative AI and Agentic AI capabilities within software engineering, infrastructure, operations, or reliability functions.
• Strong proficiency in Python, modern AI development frameworks, and infrastructure automation technologies.
• Experience with Large Language Models such as GPT, Claude, Llama, or similar enterprise AI platforms, including AI orchestration frameworks.
• Experience applying machine learning to anomaly detection, pattern recognition, predictive analytics, predictive maintenance, or root cause analysis.
• Experience building AI-powered operational workflows, copilots, intelligent remediation, autonomous infrastructure management, or self-healing solutions.
• Knowledge of AI governance, safety controls, model monitoring, and the operationalization of AI capabilities in regulated environments.

Compensation range: The salary range for this position is: $143,320- $257,970.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.