Community Relations Representative

Community Relations Representative

Reports to: Director of Business Development

Job Category: Salaried | Exempt | Full-Time 

Salary Range: $75,000-$100,000/year DOE + bonus structure 

Job Site: Remote/Home office (must reside in Colorado)

Job Summary:

Community Relations Representatives have a proven track record of generating leads and developing a consistent pipeline of referrals for business development. The Community Relations Representative will be responsible for developing and retaining referrals from various medical and mental health settings and professionals within a given territory. The Representative will act as a public face by representing the company and employing creative strategies to enhance the company's presence among the professional community to produce consistent referrals. This position is largely community-based and will require frequent travel to agencies, facilities and professionals within and outside of the community. 

Education and Experience:

• Bachelor’s degree preferred, high school diploma or equivalent required.
• Minimum of two years customer service, sales, publicity and/or marketing experience.
• Two years experience in substance abuse or mental health field preferred.
• Experience with CRM system preferred.

Required Skills/Abilities: 

• Valid, non-restricted Colorado driver's license with clean record.
• Must have reliable transportation.
• Excellent verbal and written communication skills. 
• Strong relationship building skills.
• Ability to listen well and offer solutions.
• Results driven with a proven track-record of meeting and exceeding defined goals.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong collaboration skills with the ability to think creatively and share ideas.
• Ability to manage time effectively.
• Knowledge of industry and trauma-integrated care.
• Experience in sales, marketing or related field.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s CRM system.

Duties/Responsibilities:

• Maintains confidentiality and adheres to facility policies and procedures, State & Federal law, and accrediting agency regulations and standards.
• Identifies, builds and maintains relationships with key referral partners.
• Maintains regular servicing scheduling that organizes a combination of referral partner maintenance and new business development.
• Conducts quality presentations to agencies, hospital staff, admissions teams, discharge planners and others.
• Communicates between other departments, i.e. admissions, clinical care coordinators, etc.
• Community Relations Representatives are measured by monthly KPIs and their ability to track all activity in KIPU.
• Position does require frequent travel, including some weekends and/or occasional evenings.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Talking on the phone, presenting virtually and in-person.
• Sitting, standing, bending, reaching, climbing stairs.
• Must be able to access and conduct meetings and presentations at multiple locations.
• Must be able to lift 15 pounds at times. 
• Driving in all weather conditions.

Benefits & Perks:

Health and Wellness

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)

*Full-time employees

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.