Vessel IT Engineer - Maritime Remote Support

Vessel IT Engineer – Maritime Remote Support

Permanent Position Details:
- Location: Singapore (Central, near MRT Station)
- Remuneration: Up to $6000 + Attractive Variable Bonus
- Employment Type: Permanent

Role Overview:
The Vessel IT Engineer will provide remote L2 and L3 technical support for the IT infrastructure of vessels operating globally. This position is ideal for hands-on IT support professionals who enjoy troubleshooting complex infrastructure issues and supporting mission-critical maritime operations. The role involves working closely with captains and ship crew to ensure reliable onboard IT connectivity and system availability.

Why Consider This Opportunity?
- Build specialised expertise in vessel IT, maritime communications, and cybersecurity.
- Support a global fleet and solve varied, business-critical technical challenges.
- Gain exposure beyond conventional office-based or cloud-only IT support.
- Work with multicultural teams across international shipping operations.
- Develop your career within a stable and globally established maritime organisation.

Key Responsibilities:
- Provide remote L2 and L3 technical support to vessels, captains, and ship crew.
- Diagnose and resolve complex hardware, software, network, and communication-system issues remotely.
- Manage, support, maintain, and upgrade onboard IT infrastructure across the vessel fleet.
- Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage, and backup systems.
- Install, configure, and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory, and Hyper-V.
- Monitor system performance, connectivity, availability, and reliability across onboard environments.
- Perform remote system, security, and network updates or upgrades.
- Maintain cybersecurity controls, antivirus protection, system backups, and disaster-recovery solutions.
- Liaise with captains, ship crew, vendors, and other IT teams to coordinate troubleshooting and issue resolution.
- Participate in improvements to vessel IT infrastructure, communication systems, and operational processes.
- Provide after-hours and weekend support as part of an on-call rotation to support vessels operating around the clock.
- Board vessels occasionally for IT audits or ad-hoc technical work when required.

Key Requirements:
- Diploma or Degree in Computer Science, Information Technology, or a related discipline.
- Minimum 2 years of relevant IT infrastructure, technical support, or systems-engineering experience within the maritime industry.
- Vessel IT or maritime technology support experience will be highly regarded.
- Hands-on experience in onsite infrastructure support, rather than primarily cloud-based Microsoft 365 support.
- Strong troubleshooting capabilities across servers, networks, hardware, connectivity, and end-user systems.
- Experience handling L2 escalations; candidates capable of independently resolving L3 technical issues will have a strong advantage.
- Knowledge of Windows Server, Active Directory, Hyper-V, network switches, firewalls, Wi-Fi, UPS, storage, backup, and replication systems.
- Familiarity with satellite communications, radio systems, or vessel automation systems would be advantageous.
- Cybersecurity implementation or support experience is preferred.
- Comfortable communicating remotely with captains and multinational ship crews who may have varying levels of technical knowledge.
- Resilient and adaptable, with the flexibility to support 24/7 vessel operations and work extended hours when critical incidents arise.
- Able to troubleshoot independently under pressure, particularly when supporting remote locations with limited onsite assistance.
- Proactive, self-motivated, and genuinely interested in hands-on IT infrastructure support.

Application Instructions:
Interested candidates can forward their CVs in MS Word format to myreen@triton-ai.com

Reg No.: R24123260
Triton AI Pte Ltd
EA Licence No.: 21C0661