Job description

Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams
Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved
Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy
Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking
Manage vendor order processing and ensure timely procurement of products
Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues
Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates
Respond to customer calls, emails, and inquiries while supporting sales conversion efforts
Oversee Amazon marketplace operations and platform performance
Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives
Support parts sourcing, staff training, and operational guidance when needed
Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries
Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency
Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth

Hard Requirements:

Minimum 3+ years of experience in e-commerce operations, sales management, or operations leadership
Proven experience managing online stores, order fulfillment, and marketplace platforms (Amazon, Facebook Marketplace, etc.)
Strong knowledge of shipping operations, carrier systems, and logistics coordination
Experience supervising remote teams and tracking productivity through tools such as Hubstaff or similar platforms
Strong understanding of sales reporting, KPI management, and revenue tracking
Experience with website product management, pricing updates, and category organization
Excellent written and verbal English communication skills
Strong leadership, problem-solving, and decision-making abilities
Highly organized with strong multitasking skills in a fast-paced environment
Advanced proficiency in spreadsheets, reporting tools, CRM systems, and e-commerce software
Automotive parts or aftermarket industry experience is strongly preferred
Reliable internet connection and ability to work aligned with business operating hours as required

Schedule:
SCHEDULE:

E-commerce Operations & Sales Executive - Excellent spoken English and communication skills required

Role overview