Job Purpose
The Vice President, Transformation Services – Epic Optimization will lead the strategy, roadmap, and execution for optimizing our clients’ Epic electronic health record (EHR) platform to maximize operational, clinical, and financial performance. Partnering closely with client executives, revenue cycle leaders, and clinical stakeholders, this leader will translate business objectives into Epic build, workflow, and analytics improvements that drive measurable outcomes. The Vice President, Transformation Services – Epic Optimization will have a major impact on the ongoing partnership with clients by demonstrating deep Epic expertise, thought leadership in healthcare transformation, and the ability to deliver complex, cross-functional initiatives on time and on budget.
Duties & Responsibilities
- Foster a culture of accountability, transparency, and continuous improvement across the organization
- Define and own the Epic optimization and transformation strategy and multi-year roadmap in alignment with client business, clinical, revenue cycle and financial goals
- Lead cross-functional teams of Epic analysts, application coordinators, and consultants across modules such as Resolute, Grand Central, HB/PB, Prelude/RTE, Cadence, EpicCare, and MyChart
- Lead, mentor, and scale a high-performing, diverse team, fostering a culture of continuous development and accountability that aligns with long-term organizational goals
- Assess current-state Epic configuration and workflows to identify optimization opportunities that improve revenue yield, accelerate cash, reduce denials, improve productivity, and enhance the end-user and patient experience
- Oversee design, build, testing, and deployment of Epic enhancements, upgrades, and new module implementations in accordance with Epic and organizational best practices, ensuring solutions support defined transformation objectives and measurable outcomes
- Partner with revenue cycle leadership to translate operational KPIs and performance opportunities into Epic-enabled workflow, automation, and analytics improvements and to quantify the financial impact of optimization initiatives
- Establish and enforce governance, change control, and prioritization processes for Epic build requests and transformation projects, prioritizing initiatives based on business value, financial impact, effort, and client objectives
- Serve as the executive point of contact and technical expert for clients on all Epic optimization and transformation matters, providing regular status reporting, strategic recommendations, and executive-level presentations
- Report detected trends in system performance, adoption, or workflow gaps to the client and make recommendations regarding the correction of these trends and/or problems
- Develop and manage program budgets, resource plans, and vendor relationships associated with Epic initiatives
- Stay current on Epic releases, new functionality, regulatory requirements, and industry best practices, and incorporate them into the optimization roadmap
- Mentor and develop team members, building Epic optimization capability and a culture of continuous improvement and results-oriented transformation
- Provide support to the Business Development team during the sales process, including Epic assessments, solutioning, opportunity identification, scoping, and client presentations
- Maintain a current working knowledge of all healthcare related issues and regulations
- Learn and comply with organizational and departmental policies and procedures
- Establish realistic goals and priorities concurrent with organizational objectives
- Other duties as assigned
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualifications
- BS in Information Systems, Healthcare Administration, Business, or related field required; MBA, MHA, or equivalent advanced degree strongly preferred
- 10+ years in progressively responsible healthcare IT leadership roles, with significant experience leading Epic implementation, optimization, or transformation programs required
- Epic certification(s) or proficiency in one or more Epic applications (e.g., Resolute HB/PB, Cadence, Prelude, EpicCare, Grand Central) strongly preferred
- Demonstrated success delivering large-scale, cross-functional Epic optimization or transformation initiatives with measurable operational and financial results
- Strong understanding of revenue cycle operations, clinical workflows, and how Epic configuration impacts reimbursement, denials, and the patient experience
- Knowledge of governmental, legal and regulatory provisions related to healthcare data, billing, and EHR use
- Ability to understand complex system configurations and reimbursement structures and apply them to workflow design
- Experience with program and project management methodologies, governance, and change management
- Proficiency in Microsoft Office Suite
- Ability to influence and collaborate across complex, matrixed organizations
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
Working Conditions
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
- Work Environment: The noise level in the work environment is usually minimal
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
