Medical Office Assistant

The Medical Office Assistant (Remote) plays a key role in supporting day-to-day administrative operations within the program. This position is responsible for providing high-quality clerical and administrative support, maintaining accurate data, and ensuring efficient communication between patients, healthcare providers, and internal teams.

Key Responsibilities:

• Provide cross-functional administrative support, including data processing, report preparation, meeting coordination, and general office management.
• Manage inbound communications (calls, emails, faxes) promptly and professionally.
• Maintain accurate and complete records in electronic medical record (EMR) and database systems.
• Prepare and distribute program documents and materials as needed.
• Support field and clinical staff with administrative and documentation needs.
• Ensure data integrity and consistency through regular review and updates.
• Process and report Adverse Events/Serious Adverse Events (AE/SAE) in compliance with established SOPs.
• Perform additional administrative duties as assigned.

Requirements:

• Previous experience in a medical office or patient support program is a strong asset.
• Excellent communication, organization, and customer service skills.
• Strong attention to detail and accuracy in data entry and documentation.
• Proficient in Microsoft Office, electronic databases, and phone systems.
• Ability to multitask and adapt effectively in a fast-paced environment.
• Demonstrated ability to handle confidential information with discretion.
• A proactive team player who can also work independently with minimal supervision.