Spanish Bilingual CS/Retention Agent (Fully Remote) - Hourly Rate plus Commissions & Incentives

Spanish Bilingual Customer Service/Retention (Permanent WFH) - Vitamins and Nutritional Supplements

Our client is a leading global provider of vitamins and nutritional supplements with over 25 years of experience, proudly serving over 3 million customers worldwide. They are currently seeking talented and passionate Customer Service/Retention Specialists to join their team, support their customers, enhance loyalty, and ultimately help retain their core client base.

Seize this opportunity to be part of an organization that values healthy living and is committed to making significant improvements in human well-being and fitness.

Key Responsibilities:

• Engage with customers professionally, courteously, and energetically, addressing inquiries and requests.
• Educate customers on our products and their benefits, providing tailored information.
• Apply your skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue.
• Creatively customize offers according to each customer's needs.

Skills and Competencies:

• 2-3 years of experience in customer service, sales, or retention.
• Excellent interpersonal, written, verbal, and active listening skills.
• Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs.
• Detail-oriented, adaptable, and flexible in a changing environment.
• Empathetic, diplomatic, and able to exercise sound judgment.
• Positive, personable, and genuinely interested in others' well-being.
• Comfortable in a fast-paced, inbound call center environment.
• Adept at multitasking, prioritizing, and problem-solving.
• Reliable, committed, and receptive to coaching and feedback.
• Driven, patient, and able to work independently or as part of a team.
• Focused on achieving monthly goals and delivering excellent customer service.
• Skilled at resolving billing issues and explaining procedures.

Minimum Technical Requirements:

• A desktop or laptop with Windows 10 Version 21H1 or higher. It should have at least 8 GB memory and a 9th Gen Intel Core i3 or comparable AMD processor.
• A dedicated Ethernet or LAN connection for stable internet access.
• High-speed internet with a minimum of 100 Mbps speed, preferably a Fiber connection. (Or willing to upgrade to 100mbps)
• A noise-cancelling headset with a microphone to ensure clear audio communication.
• A quiet, dedicated workspace that's free from interruptions.
• Up-to-date antivirus and security software to protect sensitive information.
• A webcam for video meetings
• Access to a reliable power source and backup for uninterrupted work.

Additional Information:

• Permanent work-from-home, remote role
• Independent Contractor Agreement
• Full-time, 40 hours per week
• Starts ASAP
• Paid training program (earn while you learn)
• Daily 1-hour paid meal break
• Supportive mentoring and coaching
• Welcoming, rewarding environment
• $5-$7 USD Base pay plus commissions and bonus structure
• Weekly pay via Wise
• Paid U.S. public holidays