Sales Force Administrator

Salesforce Administrator
As a Salesforce Administrator on the Digital team, you keep our Salesforce org healthy and help users get the most out of it. You solve complex cases, support business teams with their requests, contribute to the development and/or maintenance of features in our Salesforce org, and own initiatives that require technical knowledge such as setting up integrations. You work closely with other team members from the digital team (product owner, solution architect, developers, scrum master, functional specialists, other admins), and with stakeholders and users from other departments.

Key responsibilities

Supporting users and the business

• Provide Level 2 incident support: review and solve complex cases, including, for example, data issues, permissions and access problems, automation/Flow errors, and integration/sync failures.
• Identify bugs that go beyond configuration or L2 support, document them clearly, and escalate them to the Scrum team when necessary
• Communicate with stakeholders to understand their needs and issues, keep them informed on progress, and coordinate with other departments and the Scrum team when issues need to be escalated
• Support business activities such as data loads, mass emails, custom configurations, advanced reports and dashboards, etc.
• Apply best practices for case management, utilizing service cloud features and AI tools

Managing the digital platforms

• Design, configure and maintain functionality on the Salesforce platform using declarative tools
• Support the Product Owner in gathering requirements by offering solution options and highlighting dependencies with the existing implementation
• Maintain and govern permissions and security (profiles, permission sets, sharing) following least-privilege principles
• Understand existing automation (Flows, validation rules, etc.) and code (Apex, triggers) well enough to troubleshoot them effectively
• Set up integrations with Salesforce, from requirements gathering to support/maintenance
• Follow Salesforce releases and assess their impact on our org
• Run regular org health checks and act on what they reveal
• Keep documentation of the org’s configuration and processes up to date
• Use, configure and support installed packages and third-party tools in our org (for example Mass Mailer, DocuSign), including troubleshooting issues with them

Working in the team

• Take part in Agile Scrum ceremonies (Sprint Planning, Review, Retrospective, Daily Stand-ups)
• Mentor and guide the Junior Salesforce Administrator

Developing yourself and others

• Stay up to date on Salesforce updates and improvements
• Give and receive feedback constructively, and support teammates by sharing knowledge and helping when others are stretched
• Use AI to work more effectively, for example in troubleshooting, documentation and analysis

Requirements

Experience

• 4+ years of hands-on Salesforce administration experience
• Exposure to more than one Salesforce org

Knowledge and skills

• Solid knowledge of permissions and security, and of data management (data loads, deduplication, data quality)
• Ability to read and understand automation and basic code, to troubleshoot rather than build
• Understanding of how integrations work, ideally including marketing automation platforms and identity providers such as Okta
• Familiarity with Salesforce health monitoring and the release cycle
• Knowledge and experience with AI, within Salesforce (for example Agentforce, Einstein) or external tools (for example Claude with MCP)
• Strong communication skills, in particular explaining technical topics clearly to non-technical users
• Nice to have: Experience Cloud knowledge

Certifications

• Required: Salesforce Administrator, Salesforce Platform App Builder
• Nice to have: Salesforce Service Cloud Consultant or Sales Cloud Consultant

Key success competencies

• Company-wide : Collaboration, customer focus, global perspective
• Role-specific : Ensures accountability, tech-savvy, decision quality, optimizes work processes, cultivates innovation, communicates effectively, drives results, plans and aligns