Customer Service Agent

Job Brief:

We are looking for a dedicated and customer-focused Customer Service Agent to provide remote support from within Hungary. The selected candidate will assist customers by handling inquiries, resolving concerns, and ensuring a positive service experience. This role requires strong communication skills, professionalism, and the ability to work independently in a remote environment.

Applicants must currently reside in Hungary.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat

• Provide accurate information about products and services

• Resolve customer issues in a timely and professional manner

• Maintain records of customer interactions in internal systems

• Follow company policies and service standards

• Escalate complex cases when necessary

• Meet quality and performance targets

Skills Required:

• Good communication skills in English

• Additional language skills are an advantage

• Basic computer knowledge and ability to use online tools

• Strong problem-solving and interpersonal skills

• Ability to work independently from home

• Reliable internet connection

• Must be a current resident of Hungary

What We Offer:

• Competitive salary based on experience

• Remote work opportunity within Hungary

• Training and onboarding support

• Stable and professional work environment

• Opportunities for career growth